Customer Service Sales

HealthCare Administration-Customer Service (Nofolk)

Date: 2012-09-25, 12:30PM EDT

***************@*****.***

I have a BS in Health Science and working on my Masters In Health Care Administration. I have experience customer service and health care. Below is a copy of my resume for you to review.

Natasha Ransom

608 Mariners Way apt E Norfolk, Va 23503 Phone: 757-***-**** Cell: 806-***-****

E-Mail: ***************@*****.***

Career Overview

Committed and motivated Administrative position with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

● Problem resolution ● Attention to detail

● Administrative support ● Microsoft Office skills

● Meet deadline ● Staff motivation

● Critical thinking ● Medical terminology

● Meets/exceeds goals

● Self-starter

● Typing 45 WPM

Core Accomplishments

Training

● Responsible for training all new employees to ensure continued quality of customer service.

Computer Proficiency

● Created PowerPoint presentations that were successfully used for business development.

Multitasking

● Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

● Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

● Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

October 2011 to June 2012

Alpine Access/Sprint

Denver, colorodo

Customer Service Rep

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Assisted customers with store and product complaints.

Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

January 2010 to September 2010

January 2009 to January 2010

Sand Hill Medical

Sumter, SC

Receptionist/nursing assistant ( Internship)

Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse.

Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival.

Answered phones and transfered to correct departments

Payless shoe source

Sumter, sc

Sales Rep/Keyholder

Answered questions regarding the store and its merchandise.

Prepared sales slips and sales contracts.

Recommended merchandise based on customer needs.

Computed sales prices, total purchases and processed payments

Greeted customers and ascertained customers' needs.

Education

2012 Kaplan Univeristy

Davenport IL, USA

Health Care Administration

Masters

GPA: 3.7

Health Care Innovation

Health Care Policies

HealthCare Research Methods

Leadership Styles and Development

Essential Health Care Business

Business and Project Evaluation and development

2010 Morris College

Sumter, SC, USA

Health Science

Bachelors

GPA: 3.5

Epidemiology

Foundations of Health

HealthCare Research Methods

Human Anatomy and Physiology

Chronic and communicable Disease

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