Customer Service Representative
Resume:
Loan processor/Customer Service (Meriden,CT)
Date: 2012-09-24, 3:49PM EDT
***********@*****.***
Adrena Shields
Middletown Ct 06457
Objective
Seeking to obtain a challenging position where my work ethics, experience and interpersonal skills can excel within a growing company.
Qualifications
Self-motivated, Experienced in institution and conducting all phases of office procedure organized and coordination for maximum efficiency and productivity. Excellent Interpersonal and communication skill. Extensive customer service background. Ability to work independently in a fast paced high call volume center. Knowledge of Microsoft word, Excel, Outlook and ability to utilize the internet to obtain information.
Education
Middlesex Community Technical College, Middletown, Ct. Associated in Science, Confirmed May 1996, Degree in Business Administration.
Relevant Experience
Sovereign Bank Rocky Hill, CT
Collector II 07/08 to 07/09
Responsible for contacting via mail and outbound calls regarding delinquent payment. Provided top quality customer service going beyond company expectations. Met and exceeded monthly productivity goals of 85% or better.
Fiserv Lending Solutions Rocky Hill, CT
Mortgage Loan Processor 08/05 to 12/07
Responsible for processing files for first mortgage FHA, CHFA and VA loans. Processing includes review pertinent documents such as Sales Contract, Title work, Appraisals, Credit Reports, Homeowner's Insurance, Verification of employment and reading DU conditions required for generation closing package.
Achieve Financial Credit Union Meriden, CT
Loan Processor 02/03 to 07/05
Responsible for intake and processing of loan application such as Auto loans, Personal loans, Home Equity loans also reviewing credit reports, verifying employment and income, along with Department of Motor Vehicle documents etc. Calculating and review debt to income ratios for final underwriting approval.
Connecticut Telephone Meriden,CT
Customer Service Representative 09/00 to 05/01
Assisted customer with personal billing information regarding past due account on various phone service while updating account information as needed.
Education: Woodrow Wilson High School. Middletown, CT
Middlesex Community Technical College Middletown, CT
References: Available Upon Request
Contact this candidate