Customer Service Medical

Ty Knowles

Email: *********@********.***

Address: ***** ****** ******

City: Hawthorne

State: CA

Zip: 90250

Country: USA

Phone: 323-***-****

Skill Level: Management

Salary Range: 85

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ty Knowles 11818 Daphne Avenue, Hawthorne, CA 90250

Home: 323-***-**** home / Cell: 323-***-****

Email: *********@********.***

Objective:

To be part of a leadership team in a health care organization with an interest in clinical efficiencies, reducing costs, increasing productivity while providing quality, and innovative care to its customers.

Summary:

Over 25 years of professional experience in Cardiology, project management evaluation, and teaching systems experience also comprehensive management techniques with clinical and technical staff.

Professional Experience:

Kaiser Permanente Medical Center, Los Angeles 2006 2012

Cardiology Department Administrator (2007-2012) Manage Cardiology operations for clinic, hospital and fellowship program. Develop and implement policies and procedures for state and regulatory agencies. Collaborate with regional Heart Catherization lab as well as other ancillary departments to strategically maintain patient safety, customer satisfaction and quality improvement. Insure accountability and fiscal responsibility for out-patient Clinic, Heart Transplant, Cardiac Rehabilitation, pacemaker lab and outlying clinics, for monthly and annual review. Redesigned daily inpatient echo technician workflow to achieve better performance and efficiency by 15%. Partnered with Labor Union to develop a departmental strategic goal to reduce absenteeism by 25%. The plan resulted in a success and was adopted by other departments within medical center. Collaborated with CVIS and IT for implementation of digital echo system and transcription process for department and throughout medical center. Achieved top department for customer service among other ancillary areas within medical center (April 2012) Orchestrated didactic and clinical workshop for pediatric/congenital echo training program at Los Angeles site, for all Kaiser Permanente echo labs in southern region to participate. Assess members issues for appropriateness, and assure timely and effective direction or resolution of members complaints or issues.

Echocardiography Tech (2006-2007) Perform in-patient and out-patient echocardiography exams. Including Stress echocardiography, transesophageal echo, dobutamine echo, intra-cavitary echo and pediatric echocardiography.

St. Vincent Medical Center, Los Angeles 1978 2006

Director of Cardiology (2005 - 2006) Department and strategic planning, maintaining departmental fiscal and capital budget, regulatory issues, and departmental clinical IT management. Redesigned and implemented systems and process automation resulting in reduced operating costs 18%. Reorganized workflow process resulting in reduced registry costs by 23% Collaborated with Electro Physiologists in Cardiac Cath Lab in selection of IVUS equipment and performance of procedures in EP Lab. Improved physician dictation transcription (turnaround time) by 24% to meet service line goals. Achieved the highest quarterly patient satisfaction scores for all ancillary departments within medical center.

Supervisor (1995 - 2005) Management of staffing schedules, materials management, and budget. Collaborated with medical director for all equipment purchases. Clinical involvement and patient care in lab when needed. Implemented and administrated digital echo network for lab and medical center reducing physician reading time by 39% while increasing productivity in echocardiography lab and associated processes by 24%. Supported and facilitated department direction by effective communication and skilled principle techniques. Re-organized electrocardiogram dictation and retrieval process, eliminating excess paper usage and increased productivity among associates while decreasing physician dictation time by 15%. Researched and selected equipment purchases for Cardiology Department.

Chief Echo Tech (1990 - 1995) Coordinated work flow for adult and pediatric echocardiograms while ensuring quality throughout the lab. Collaborated with the Medical Director of Cardiology to implement transesophageal pacing and pharmacologic dobutamine stress echo program. Co-developed stress echocardiography program using both supine bicycle and conventional treadmill methods. Assisted in echocardiography lab when needed or as workflow dictated.

Echocardiography Tech (1983 - 1990) Performed two-dimensional adult and pediatric echocardiography.

Non-Invasive Technician (1978 - 1983) Duties included performing stress tests, nuclear thallium studies, cardioversions, and electrocardiograms.

Associations: American Society of Echocardiography (ASE) Los Angeles Society of Echocardiography (LASE) The Advisory Company Cardiovascular Roundtable Associated Technical Career College Board member

Education: Masters Degree / Business Management University of Phoenix- 2008 Bachelor of Science / Business Management - University of Phoenix - 2004 Associate of Arts / Los Angeles Technical College -1981 Certificate of Completion Echocardiography / Owen Brown Inst. of Echocardiography - 1983 Certificate of Completion Electrocardiography / Technical Health Careers -1978

References and or letters are available upon request.

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