Human Resources Customer Service

Monica Oakes

Email: *********@********.***

Address: **** ******** **.

City: Denver

State: CO

Zip: 80205

Country: USA

Phone: 720-***-****

Skill Level: Director

Salary Range: 61

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Self-motivated and positive-thinking Retail professional with management experience in addition to holding a Masters degree. Talent for quickly mastering new skills. Accustomed to handling sensitive, confidential information.

Skills Summary

Hiring Terminations Training Coaching Discretion Payroll Employee Mentoring Interviewing Team Orientation Employee Evaluations

Education

Webster University Denver, Colorado October 2010Master of Arts, Human Resources Management

Columbia College Aurora, Colorado July 2008Bachelor of Arts, Business Administration and Human Resources

Employment History

Natural Grocers by Vitamin Cottage Denver, Colorado 2007 2012

Store ManagerAssistant Store Manager

Evaluations Coordinator

Whole Foods Market Denver, Colorado 2000 - 2007Customer Service Team Leader

Retail Support Team

Professional Experience HUMAN RESOURCES Mentored employees for growth and development Provided training to ensure that employee evaluations were well-written, accurate, and meaningful Followed up with managers regarding employee suggestions/issues on evaluations Utilized discretion and interpersonal skills to resolve and mediate conflicts Demonstrated understanding of how HR policies affect organizational mission and goals Conducted employee reviews and counseling, experienced in hiring and terminations MANAGEMENT Manage retail sales floor Supervise all aspects of store operations including merchandising, customer service, safety, security, and maintenance Consistently meet sales and expense goals Assist and develop other departments with daily operations Managed a team of 40+ team members

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