Customer Service Manager
Resume:
Norman Uhlir
Email: *********@********.***
Address: **** ***** ***** *****
City: Houston
State: TX
Zip: 77066
Country: USA
Phone: 832-***-****
Skill Level: Senior
Salary Range: 60
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Norman C. Uhlir 5527 Lodge Creek Drive a Houston, Texas 77066
Telephone: (Home) 281-***-**** (Cell) 832-***-**** Email: *********@********.***
Summary Objective
Seeking a position where I can continue to contribute my energy and talent toward the success of an aggressive, team-oriented organization. A position in which I can assist, as a member of the team and share with them the knowledge I have gained during a successful career. In addition, I need to keep my mind active and continue contributing to those that want to succeed while having fun in life.
Summary Skills/Qualifications
Skills
a Solid experience in financial control, financial reporting, budgetary and long-term strategic/organizational planning with an eye constantly on profit attainment and improvement;
a Strong experience in cash control and performance measurement and reporting, including capital investments, divestitures, financial performance/position and operating costs;
a Organized with good capability in multi-tasking and excellent working skill with MS computerization;
a Personable, positive attitude addressed always at customer satisfaction and expectation and company profitability and financial condition;
a Excellent skill in written and verbal communication;
a Belief in above-board honesty in all endeavors, including cooperative action to achieve departmental and company goals;
a Proven success in the acquisition/divestiture of high-dollar business projects.
Qualifications
MBA, Financial Control, with proven success and performance in Change Management, Financial Control, Customer Service, Operations, Finance & HR Administration. Experienced in: automotive, consumer product, manufacturing, aerospace and construction environments. Success in achieving revenue and profitability performance targets for organizations with annual revenues ranging from $5 million to over $8 billion.
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
THE TOP GUN EXECUTIVE GROUP, Houston, Texas 2006 to 2011
General Manager/Executive Recruiter Responsible for leading and organizing the firm toward attainment of increased professionalism and efficiency. Through implementation of operating policy/procedure and motivational techniques built the Firm in numbers of personnel and revenue with increased profitability. Responsible for Human Resource guidance and management to assure strong ethical operations and interface with varying clientele from many cultures. Clientele serviced are all senior level executive calibers. Reason for leaving: Conclusion of engagement.
RELAY SERVICES, INC., Cypress, Texas 2005 to 2006
Office Manager/Consultant Responsible for implementing cash controls, human resources policy/procedure and general implementation of financial controls in addition to assisting in organizing and positioning this landscaping/Irrigation Company for future growth. Reason for leaving: Conclusion of engagement.
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MANAGED PROFIT AMERICA, INC. Houston, Texas 2000 to 2005
Director of Operations/Project Director/Business Consultant a Primary duties focused on business development and the management/implementation of business consulting engagements with small/medium-sized companies throughout the U.S. Activities involved ISO/QS 9000 readiness, organizational development, succession planning, operations control, financial control, business/strategic planning, employee training, and general business consultancy.
Reason for leaving: Company sold
G.S.MAY INTERNATIONAL, SMITH-LAURIN, IPA-IBP, INC., Chicago/Dallas 1992 - 2000
Project Director/ Business Consultant - Primary duties focused on business development and management/implementation of business consulting engagements with small/medium-sized companies throughout the U.S. Involved ISO/QS 9000/SOX readiness, organizational development, succession planning, operations control, financial control, business/strategic planning, employee training, and general business consultancy.
a Led teams of business consultants and client personnel in implementation of policies/procedures necessary for successful client certification in ISO/QS 9000, financial control and strategic planning. All resulted in efficiency-produced cost savings, improved profitability and overall financial condition.
VAN DRESSER CORPORATION, Troy, Michigan 1989 to 1992
Chief Financial Officer a Recruited by the chairman as a member of a turnaround management team for this $500 million, tier one automotive component supplier. Scope of duties consisted of managing treasury, controllership, information systems, training, and human resource functions involving 5 operating subsidiary locations as well as the corporate office. Reason for leaving: Bankruptcy and Sale of Company
SUNDSTRAND CORPORATION, California and Illinois 1985 to 1989 & 1975 to 1980
Director, Finance and Administration, Pneumatic Systems, San Diego, California (1985-1989) a At presidentas request, returned to company to establish a new division in San Diego. Responsible for contracts, customer service, finance/accounting, and human resources, as well as development of the business plan to guide the division.
a Directed development of organizational staffing, created operating policies/procedures, and negotiated government bid rates. Consequently, achieved an efficient operating division that currently produces more than $400 million in revenue, with a consistent 15% bottom line contribution.
Vice President, Group Finance/Administration, Aerospace Group, Rockford, Illinois (1975-1980) a Began Sundstrand career as Division Controller of Aviation Division. Promoted to Vice President, Group Controller of $1.8 billion Aerospace Group within 2 years. Responsibilities included overseeing financial and administration functions, collaborating in acquisition of aircraft/aerospace-related product line and whole business units, and directing divestiture negotiation of $200 million machine tool division.
a Favorably negotiated offshore financing and Singapore government support for startup of a new $100 million Singapore subsidiary. Worked closely with management colleagues to successfully integrate subsidiary into the group.
PARKER PEN COMPANY, Janesville, Wisconsin 1980 to 1985
Director, Worldwide Physical Distribution a Accountable for managing worldwide physical distribution network including customer service, distribution finance, inventory control, and personnel administration. Recruited by president as a member of a new management team brought in to return the $500 million company to financial stability.
a Organized 4 centralized distribution centers in Europe, Asia, South America and the U.S. to serve customers in 150 countries worldwide. As a result, dramatically improved customer delivery and satisfaction that achieved a manufacturing cost savings in excess of $2.5 million per year.
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HUFFY CORPORATION, Miamisburg, Ohio a Vice President, Chief Financial Officer 1971 to 1975
KPMG (Bearing Point), Cleveland, Ohio a Manager, Management Consulting 1969 to 1971
TRW, Inc. Automotive International a Manager, Analysis & Acquisitions 1965 to 1969
FORD MOTOR COMPANY a Senior Manufacturing Cost Analyst 1960 to 1965
EDUCATION & PROFESSIONAL DEVELOPMENT
MBA, Finance, National University, San Diego, California
BBA, Accounting/Economics, Case-Western Reserve University, Cleveland, Ohio
Professional Enhancement:
Accredited Quality Systems Lead Assessor, ISO/QS 9000, Perry Johnson Lead Assessor of Quality Systems
Senior Management Training a American Management Presidentas Association
Advanced Business Composition a Sterling Institute
Graduate of Ford Motor Company Executive Management Training Program
Chapter President, Financial Executives International
Inactive Certified Public Accountant (CPA) - Ohio
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