Customer Service Sales

Sarah Shaw

Email: *********@********.***

Address: ***** ** ***** **

City: Woodinville

State: WA

Zip: 98072

Country: USA

Phone: 206-***-****

Skill Level: Management

Salary Range: 65

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Sarah Shaw

14705 NE 169th St. Woodinville, WA 98072 206-***-**** *********@********.***

CAREER OBJECTIVE:

Success and growth requires strong and experienced communication and customer service skills from someone with strategic vision and the reputation for making accomplishments actually exceed expectations. I am seeking a position which will allow the utilization of my training and skills in business, events, sales, teamwork and leadership to help your company grow and prosper.

EXPERIENCE:

January 2012 - Present: AMERICAN CANCER SOCIETY

DetermiNation Sports Marketing Event Manager

* Responsible for implementing all elements of the DetermiNation program for the American Cancer Society which includes but is not limited to the creation and implementation of a marketing plan, creation and management of a seasonal budget, coordinating fundraising efforts and training logistics toguarantee the success of the DetermiNation marathon & Half Marathon program

* This year I coordinated and executed elements of promotional and marketing activites and successfully recruited 174 participants for the 2012 Rock 'n' Roll Seattle Marathon and Half Marathon. This was attained by holding public presentations to inform and recruit participants to join DetermiNation. Throughout the season, I provided fundraising support to all participants and together as a team we raised over $220,000

March 2011 - January 2012: COMPETITOR GROUP

Volunteer Coordinator, Grassroots Marketing Ambassador & National Expo Tour Staff

* Solely responsible for recruiting and coordinating over 3,000 volunteers for multiple Rock `n` Roll Marathon events including the 2011 Rock`n` Roll Seattle Marathon & Half Marathon benefiting the American Cancer Society, the inaugural 2011 TriRock Seattle Triathlon, and the 2011 Rock `n` Roll Denver Marathon & Half Marathon. All events were a complete success! Also co-coordinated the Rock `n` Roll Las Vegas Marathon and Half Marathon in 2011 .

* Created and executed grassroots marketing plan for the Rock `n` Roll Seattle Marathon & Half Marathon as well as the inaugural TriRock Seattle Triathlon including but not limited to flyer distribution, registration events, relationship building with local businesses, creating partnerships with local running, biking & swimming clubs, and using social media.

* Participated in Health & Fitness Expos: Providing excellent customer service while marketing and selling registrations for future Rock `n` Roll and TriRock races

January 2010 - July 2010: COMPTETITOR GROUP

Get Fit Challenge Coordinator

* Responsible for corporate outreach for the Rock `n` Roll Seattle Marathon and Half Marathon

* Acted as a liason between Competitor Group and Get Fit Challenge Teams through race weekend

* Facilitated group events prior to race day as a means to motivate Get Fit Challenge teams and create excitement

* Created and maintained master contact list for use with next years challenge

* Assisted in race day operations including directing a team of volunteers

September 2008 - January 2012 : WOODINVILLE DOG WALKERS www.woodinvilledogwalkers.com

Self Employed - Small Business Owner

* Licenced small business owner with over 50 clients

* Created website, and maintained day to day operations, finances, marketing and advertising

* Created and distributed e-newsletter on a monthly basis

August 2007 - August 2008 : SEATTLE MARINERS

Manager, Communications Center

* Managed a call center team of 10 employees and 3 interns, and served as a liason between my department and the Sales Team

* Drove business via outbound calls, emails and direct mailings to potential customers and increased revenue through the sales of Merchandise, Small Groups of 25 or less and Single Game Tickets. Provided team with all necessary knowledge to be experts in their positions

* Prepared and tracked the annual budget by running sales and phone reports

* Responsible for the recruiting, growth and development, and retention of team members as well as delivering performance reviews on a twice yearly basis

* Developed an intern program for this department to partner with local schools and assist in departmental needs without using any of the company budget

* Partnered with VP of Sales to achieve higher pay and benefits for my department. First pay increase in 6.5 years

November 2005 - August 2007 : LUCY ACTIVEWEAR

Store Manager

* Achieved #1 comp. status in company with an increase in sales of 330% for 2006

* Responsible for, recruiting, staffing, team building, training and preparing and delivering performance assessments annually

* Responsible for assessing and achieving sales goals, creating and maintaining a budget via P &L Statement, meeting customer service standards, managing payroll on ADP and achieving operational excellence

* Planned and executed store visual merchandising

* Created a performance rewards program within my store to motivate employees and aim to achieve store sales goals

* Aided in grassroots marketing efforts to generate more business

June 2000 - November 2005 : ANN TAYLOR

Senior Assistant Manager/ Visual Merchandiser

* Responsible for team-building and productivity, growing sales, customer service, brand exposure, financial reporting and planning, promotions and visual merchandising.

* Responsible for performance assessments, staffing, and training.

* Generated 15% of total store sales for 2002 fiscal year ($20,000 per month)

* Planned and tracked all calculated sales figures versus set goals for store and staff of 15+

EDUCATION:

* National SHRM Associate Member

* Bellevue Community College

* HRCI - HR Management Certification

* University of Washington

* BA, Business and Human Resource Management - Dean`s List

* Bellevue Community College

* AA, Business and Liberal Arts

* Chaminade University - Honolulu, Hawaii

* Presidential Scholarship recipient

* Woodinville High School - DECA

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