Customer Service Administrative Assistant
Resume:
Jody L. Schmidt
******@******.***
PROFESSIONAL EXPERIENCE
Camp Johnson Library
Lifelong Learning Library-Marine and Family Service Division
Marine Corps Community Services
Camp Lejeune, North Carolina 09/10-5/11Library Technician (NF-1411-2)
o Assist patrons utilizing the word processing or internet computers
o Perform various circulation functions using the Sirsi Dynix Workflows library software
o Register patrons for library account
o Check out materials to library patrons
o Perform opening and closing duties
o Run overdue reports and retrieve overdue materials as necessary
o Complete daily statistics. Enter statistics; weekly and monthly into Excel Workbook
o Assist patrons in locating materials in the library
o Utilize Cassie software to monitor computer users, retrieve information for daily
statistics
o Check in materials returned to library and shelve them in their proper location
o Process reserves and Interlibrary Loans
o Maintain reserves/ILL database using Microsoft Access
o Collect money for lost or damaged items
o Plan and assist with programs, show films
o Check in periodicals
Charlotte Mecklenburg Library2/061/10University City Branch
Charlotte, North Carolina
Library Support Specialist I
o Registered patrons for library card using library s program Horizon
o Distributed various library publications
o Prepared and maintained periodical collection
o Served as mentor to patrons
o Promoted community programming and outreach
o Provided desk coverage for the children s and information services desk as needed
o Assisted patrons with the online catalog and with locating materials
o Maintained the library s collection: to include, shelving, mending and weeding
o Checked in library materials returned to library
o Collected payments from library patrons
o Executed various administrative duties, to include answering the phone and providing
account assistance to patrons
Jody L. Schmidt
******@******.***
US Army Garrison, Torii Education Center10/026/05
Okinawa, Japan
Army Personnel Testing Administrator
o Managed effective testing office for active duty service members, their families and
civilians
o Followed established procedures and policies set forth by Army Testing Program
o Developed a monthly exam schedule and coordinated testing appointments
o Prepared and distributed flyers to promote testing
o Planned, coordinated, and executed various administrative logistics
o Maintained study materials and resources relevant to testing
o Worked closely with various recruiters of the Armed Services to schedule and administer
the ASVAB
o Administered Army Personnel Test, Defense Language Proficiency Tests, Dantes
Standardized Subject Tests, College Level Exam Program and Excelsior Exams.
o Entered scores in service member s personnel file using EDMIS
o Maintained inventory and security of all exams. Conducted monthly and quarterly
inventory. Provided monthly reports to administrative assistant
o Provided proctor services and administered exams for distance education students
EDUCATION
iSchool at Drexel, Masters of Library and Information Science 03/11 to present
Online via Drexel University, Philadelphia, PA
Student Member of American Library Association
Anticipated Graduation December 2012
Bachelors Degree of Arts and Science, English Major 5/ 02
University of Maryland University College, Asian Division, Okinawa, Japan
ADDITIONAL TRAINING
o Completed World Class Customer Service, Privacy 101 and 102 Training, Evaluating
Reference Sources, Introduction to Technical Services and Cataloging, Information
Assurance Awareness, Registrations/Overdue Notices Training, Reference Interview/Dewey
Classification.
AWARDS AND RECOGNITION
o Recipient of the Winners Circle award for Community Service, US Army Garrison, 06/05
o Camp Lejeune Libraries, March 2011 Employee of the Month.REFERENCES ARE AVAILABLE UPON REQUEST
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