billing
Resume:
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Patrice N. Braggs
San AntonioTX 78251
**********@*****.***
Professional Profile
Highly Organized Detailed Oriented Exceptional Communicator
Team Player Problem Solver MS Office
PROFESSIONAL AND WORK EXPERIENCE
Afni (CallingCenter) 2008-2009
- Answered incoming telephone calls about wireless phone service.
- Expert in customer service; assists customer by answering simple questions enabling them to local products.
- Built and maintains good rapport with customers.
- Resolved customer issues regarding billing and technical support.
Dress Barn Women Clothing Store 2007-2008
Melrose Clothing Store 2006-2007
- Effectively assisted patron concerns and complaints and provide information to help correct problems.
- Provided training for new personnel in the customer service area and the use of electronic checkout system.
- Check patron identification and credit cards to ensure authorized use.
- Assist customer in locating items in the store and assisted customers by handling bulky or heavy items.
- Routinely collected cash and made correct change.
- Replenished stock on shelves or display counters; assisted in conducting inventories by counting stock on hand.
- I was responsible for unloading shipments and arranging stock on shelves in a neat and
orderly manner.
- Very diligent in understand and follow oral instructions.
- Gave accurate and responsive advice to employees/co-workers, supervisors/managers in timely manner.
- Answers the telephone and refers callers/visitors to appropriate personnel based on specific name or functional area request.
- Routinely conducted physical inventories of shelf stocks and utilizes safety practices and corrects unsafe conditions.
- Great communicator, disseminate needed information to co-workers about work practices needed to do the work.
- Ability to communicate effectively orally, using tact and courtesy.
- Skill in operating an electronic typewriter, word processor, microcomputer, or computer terminal, and related equipment, using a standard typewriter style keyboard with function keys to produce work.
- Assisted in preparing items for display in the clothing department, performs accounts
maintenance duties, processes a variety of documents; prepares reports, and checks prices.
- Answers the telephone and refers callers/visitors to appropriate personnel based on specific
name or functional area request.
Assistant Manager of Betty’s Babies Daycare 2006-2008
Brooks City Base Child Development Center 2005-2006
- Maintains control of and accounts for the whereabouts and safety of children and youth.
- Coordinates and conducts activities and special events for program participants.
- Encourages participant interest, which promotes positive interactions between children,
youth, and adults.
- Interacts with participants using approved child guidance and youth development
techniques.
- Supervises participants during daily schedule of indoor and outdoor activities and on filed trip, outings, special events and promotes positive interaction between children and/or youth.
- Observes program participants for signs that may indicate illness, abuse, or neglect and
reports as directed.
- Preparing work schedules and making spreadsheets with a daily planner attached
- Develop lesson and training plans.
- Organize work schedules and direct daily operations.
- Explains program guidance, procedures, policies, and directives to entry level staff.
- Provides care, oversight, and accountability for participants in compliance with regulations, local policies, guidelines, and standards.
- Picks up, received, opens, sorts, and distributes mail to appropriate individuals following specific instructions.
- Prepares and maintains office records of various types.
- Sorts, codes, and files documents using and established filling system and obtain
information from files as requested.
- Dispose of office records/files in accordance with established regulations and procedures.
- Perform routine, miscellaneous clerical work.
- Use office automaton software to perform basic functions such as word processing.
Education
Graduate of JohnPaulStevensHigh School, Diploma 2007
San Antonio, Texas
MY JOBS INFORMATION:
Afni
15 60 cable Ranch Rd
San Antonio, TX 78245
SUP.: Nisha Jackson 210-****-***
Pay: $9.50
HIRED/LEFT
01/13/09 – 07/20/09
DressBarn
665 nw loop 410 # 130
San Antonio, TX 78250
SUP: Mrs. Michelle 210-***-****
Pay: $6.75
HIRED/LEFT
10/16/07 – 01/12/09
Melrose
Ingram park mall
6301 NW loop 410 San Antonio, TX 78238
SUP: Ms. Jessica 210-***-****
Pay: $6.00
HIRED/LEFT
01/08/2005 – 10/15/07
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