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Customer Service Manager

Location:
St. Peters, MO
Posted:
October 09, 2012

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Resume:

Kristie Hannum

Email: aboxkk@r.postjobfree.com

Address: *** **** ***** *****

City: St. Peters

State: MO

Zip: 63376

Country: USA

Phone: 314-***-****

Skill Level: Management

Salary Range: 110

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kristie Hannum

105 Eric Craig Court

St. Peters, MO 63141

Tel: 314-***-****

E-mail:aboxkk@r.postjobfree.com

Certified U.S. Export Compliance Officer & Empowered Official

Assertive, goal-focused professional equipped with a diverse 16-year background that spans operations, logistics, import / export laws and regulations, compliance and project management. Dynamic leader who excels in providing guidance and motivating to top-performing teams that consistently surpass expectations. I am analytical and detail-oriented, with demonstrated abilities in delivering results on time and within budget in fast-paced, high-pressure environments. Additional areas of expertise include:

Strategic Planning: Free Trade zone, and Bonded warehousing

ITAR, EAR, DOE, NRC, OFAC, DEA, Import / Export Regulations & Compliance

REACH, RoHS EU & China, Conflict Minerals, Counterfeit Parts and FAR rules regulations and software implementation

International Trade Laws & Regulations

C-TPAT Audit Risk & Implementation

Commodity Jurisdiction and Country of Origin Determination

Training/Development

Process Improvement Including Lean NPD Classification

SOP / Trade Compliance Manuals

Freight Cost Analysis

Business Implementations: Denied Party Screening Software & Duty Drawback Program

Management of Direct Reports

Career Track

Watlow Electric Manufacturing Company 2011-Current

CORPORATE TRADE COMPLIANCE MANAGER & EMPOWERED OFFICIAL

Direct export and import compliance training throughout the company on a global level (which includes North & South America, Asia, Europe, Russia, and the Middle East). Advance organizational knowledge and practice of compliance requirements through the publishing and maintenance of policies, procedures, work instructions and Technology Control Plans (ITAR, EAR, DOE, & NRC). Providing trade compliance direction and due-diligence associated with mergers and acquisitions and new venture and country opportunities.

Implement denied screening software on a global platform.

Create manage and train relevant staff on the Export and Import Compliance Manual for U.S. and overseas locations

Train various functional groups, including Legal, Customer Service, Logistics, Plant Personnel, Upper & Senior Management to ensure regulatory compliance and alignment of priorities to business objectives.

Perform internal audits of export / import procedures and compliance for U.S. and overseas locations.

Daily working experience with the US Export Administration Regulations (EAR), International Traffic & Arms Regulations (ITAR), Dept. of Energy including the Nuclear Regulatory Commission and Office of Foreign Assets and Controls.

Represent the company before U.S. and non-U.S. government trade compliance authorities to strengthen partnerships, respond to regulatory inquiries, and advocate company positions.

Continuously monitor U.S. government and international governments of Watlow's subsidiary offices are located and industry developments (e.g. security, customs compliance, HTS changes, denied parties lists, embargoes, sanctions, etc) and maintain current information on all import and export regulations in the U.S and abroad countries.

Manage and oversee export license applications, proposed agreements, import permits, commodity jurisdiction/CCATS requests, NAFTA certifications, protests, and HTS classifications.

Manage all requests in relation to REACH, RoHS, Conflict Minerals, Counterfeit Parts and FAR including software implementation.

Oversee 4 direct reports and 3 indirect overseas reports.

Implement and oversee duty drawback program in Germany.

ICL Industrial Products, Inc. 2008-2011

NORTH AMERICAN IMPORT / EXPORT COMPLIANCE COORDINATOR

Responsible for leading the implementation, maintenance, and interfacing with freight forwarders, brokers, U.S and Foreign governments, embassies and other export compliance-related third-party service providers to ensure compliance with procedures. Classify and assign Harmonized Tariff Codes to chemical / materials.

Renegotiate steamship rate contracts each quarter for cost savings opportunities.

Added software module to SAP for the screening of denied parties list.

Created and manage an Export and Import Compliance Manual

Trained various functional groups, including Legal, Customer Service, Logistics, Plant Personnel, Upper & Senior Management and IP / PPLP Regulatory to ensure regulatory compliance and alignment of priorities to business objectives.

Performed internal audits of export / import procedures and compliance.

Working experience in the US Export Administration Regulations (EAR), Commerce Control List (CCL), and Harmonized Schedule (HTS)/ Schedule B.

Managed the implementation across ICL's US business locations for C-TPAT qualification.

Managed steamship line direct contracts and rate negotiations.

Managed NAFTA Compliance (includes supplying NAFTA and recordkeeping documentation).

Managed Freight Forwarders and Customs Brokers across 6 business units.

Managed and implemented an Incoterms 2010 consolidations project across 6 business units, (merging existing and non-terms to the 11 international used terms) thus reducing the companies over all liability and risk.

Worked with IP & PPLP Regulatory Groups here in the US and abroad (Israel, Europe, and Germany) to ensure global compliance.

Managed TSCA (TOXIC SUBSTANCES CONTROL ACT CERTIFICATION 19 CFR 12.121 - EPA) requests for imports) for IP and PPLP business units. Including reporting activities to the DEA for import and distribution on phosphorus material.

Consolidated Freight Forwarder/Customs Broker from five different business units to 2 and completed a year rate contract with estimated savings of 240K for 2009.

Oversaw 1 direct report.

Managed Free Trade zone, and Bonded warehousing projects to drive savings.

Jan-Pro Cleaning Systems of Saint Louis 2007-2008

General Manager

Held P&L responsibility for the center, managing all overhead costs, advertising, employee salaries, and leases for office space and supplies. Directed the day-to-day activities of the sales, telemarketing, and operations departments. Promoted the company to individuals interested in starting their own businesses. Conducted five-week training courses for Jan-Pro franchise owners. Resolved conflicts between franchise owners and customers.

Initiated background checks of potential franchise owners, which resulted in higher caliber, better qualified candidates.

Led the office to rank second in sales of seven centers across the US.

tri-National, Inc. 2005-2007

AREA SERVICE MANAGER

Served as a liaison between operations and sales to generate leads with such companies as Magana Inc., Procter & Gamble, and Nestle Purina. Handled TL and LTL contract/rate negotiations with customers and carriers. Planned and executed an average of 120 shipments daily for the company's highest priority clients, including JCI Automotive (JIT freight) and Whirlpool. Ensured safety/DOT compliance by communicating directly with drivers, the safety director, and insurance advisors. Worked with fleet maintenance to ensure preventive maintenance was performed on all trucks.

Cut overall collected receivables by 50%, from 90 days to 45 days, in six months by establishing SOPs for the accounting and billing department.

Provided effective customer relationship management that played a key role in Tri-National's selection as JCI Automotives 2006 Carrier of the Year.

LMS Logistic Management Solutions Inc. 2003-2005 LOGISTICS OPERATIONS LEAD PLANNER

Advanced from the brokerage department to dedicated accounts. Directed the transportation operations of inbound/outbound truck and rail carriers and maintained drop trailer pool operations. Coordinated operations, inventory control, and forecasting for eight manufacturing and distribution warehouses engaged in the transportation-related functions of pick and pack, temporary holding, and materials transfer. Conducted contract and rate negotiations with customers and carriers.

Contributed to the bottom line by sourcing lower-cost carriers with which to ship.

Managed customer relations to grow and stabilize the business.

Westin Trading, Inc. 2002-2003

TRANSPORTATION OPERATIONS MANAGER

Analyzed, approved, and implemented all carrier and broker agreements. Monitored and endorsed freight expenses and accessorial dollars spent monthly while maintaining a profit margin. Managed outside company warehouses and storage facilities for proper shipping and receiving of product, including FIFO and cGMP. Audited all carrier and broker claims and invoices; issued payables to carriers and brokers.

Assisted in implementing a software program for the grocery diverting business, which was used by all sales personnel.

Researched and structured a carrier database for dedicated moves, both TL and refrigerated.

Education / Affiliations

Bachelor of Arts, Business Management Richmonds University 2005

International Import-Export Institute *Certified U.S. Export Compliance Officer

At Dunalp-Stone University (CUSECO) 2010-Current

Export Compliance Training Inst *Accredited - Export Compliance Professional

US Export Administration Regulations (ECOP) 2009-Current

Certificate of Training Completion from

The United States Department of Commerce *Complying with U.S. Export Controls

*How to Develop an Export Management & Compliance Program

Certificate of Training Completion from

Global Training Center *NAFTA Rules of Origin

*Tariff Classification (HTS & Schedule B)

Certificate of Training Completion from

Export Compliance Training Inst. *U.S. Export Controls

*Secure Trade with China: Complying with US Export Controls

Certificate of Training & Course Completion from *Understanding the EAR

International Import-Export Institute at Dunlap-Stone *Understanding the ITAR

University *Ethics in Trade Compliance

*Documentation for Export Compliance

*Mastering ITAR Exemptions

*Export Compliance Audits

*Incoterms 2010

*Import Duties & Regulations

* Empowered Official Essentials

*Mastering the Customs Brokerage Exam

Certificate of Training Completion from

International Business Training *Import Trade Compliance

Member of the World Trade Center of St. Louis Ongoing training and support on trade regulations, import / export controls.

Member of the International Compliance Professional Association Ongoing training and support on trade regulations and export controls.

Member of the National Association of Professional Woman 2010 / 2011 Woman of the year award

Member of the Society of International Affairs Active member

Member of the St. Louis Trade Compliance Practitioners Roundtable Active member

**In 2013 I will also be applying to take the U.S. Customs Broker Exam.



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