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High School Customer Service

Location:
Metairie, LA
Posted:
October 09, 2012

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Resume:

Joan Adams

Email: aboxk0@r.postjobfree.com

Address:

City: Metairie

State: LA

Zip: 70003

Country: USA

Phone: 504-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Pharmacy Technician with 20 years at a major retail pharmacy. Dedicated, hard working, reliable and very compassionate of others. Empathetic during patient interactions and able to build trust and strong customer relations. Very well organized with attention to a clean work area.

Educational Background:

High School Dipolma from East Jefferson High School, Metairie LA 1/2001 to 5/1987 (Typing, Home Economics,)

Job History / Details:

Professional Summary

Certified Pharmacy Technician with 20 years at a major retail pharmacy. Dedicated, hard working, reliable and very compassionate of others. Empathetic during patient interactions and able to build trust and strong customer relations. Very well organized with attention to a clean work area.

Licenses

In good standing with the Louisiana Board of Pharmacy.

Skill Highlights

Retail pharmacy procedure knowledge

Retail pharmacy professional

Prescription filling training

Medication Inventory Management

Efficient and accurate

Excellent telephone etiquette

HIPAA trained

Abbreviations comprehension

Strong decision-making ability

Inventory management

Professional Experience

December 1990 to March 2011

Wal-Mart Stores Inc Metairie, LA

Pharmacist Technician

Effectively resolved insurance rejections and other billing issues.

Managed drug and supply inventories.

Managed approximately $3000-$10,000 in cash/credit cards sales daily.Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

Compounded and repackaged medications, including unit-doses, topical medications and sterile products.

Regularly stocked shelves, rotated stock and checked for expired medications.

Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.

Completed new and updated patient profiles, including lists of patient medications.

Prepackaged bulk medicines, filled bottles with prescribed medications and affixed correct labels.

Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.

Receptively answered customer questions and helped locate desired items in the pharmacy.

Reconstituted oral liquids.

Efficiently operated cash register and handled cash, checks, and charge transactions.

Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.

Correctly completed pharmacy paperwork, including daily and weekly reports.

Prepared medications such as emulsions, liquids, powders and ointments.

Hand counted control medications, measured liquids and reconstituted antibiotics.

Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.

Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.

Effectively prioritized tasks and organized workflow to increase efficiency.

Communicated directly with doctors' offices via telephone, fax and email.

Provided friendly customer service at prescription drop-off and pick-up counters.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

Verified accuracy and completeness of information on prescription and refill requests.

Education and Training

1987 East Jefferson High School Metairie, LA

High School Diploma

Trained for Pharmacist Technician in the pharmacy.



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