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Customer Service Human Resources

Location:
Spokane, WA
Posted:
October 08, 2012

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Resume:

Tammie Blevins

Email: aboxja@r.postjobfree.com

Address:

City: Spokane

State: WA

Zip: 99223

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Executive Business Professional with 7 years of accomplished administrative management. Extensive experience in automobile industry instituting organizational strategies and measures for continuous improvements and effect business operation. Self-starter who meets project deadlines and requirements while preforming multiple tasks within fast-paced environments. Respond rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change and refocus on priorities. Thrive as team player and coordinator for team building events. Outstanding interpersonal communication skill; quickly establish rapport with customers, vendors and staff members. Excellent at achieving business development, financial statements, audits, reviews, taxes, and full disclosure compliance with all state and federal agencies.

Educational Background:

High School Dipolma from Community Colleges of Spokane, Spokane WA 1/2001 to 6/1997 (General Education Diploma)

Job History / Details:

Summary

Executive Business Professional with 7 years of accomplished administrative management. Extensive experience in automobile industry instituting organizational strategies and measures for continuous improvements and effect business operation. Self-starter who meets project deadlines and requirements while preforming multiple tasks within fast-paced environments. Respond rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change and refocus on priorities. Thrive as team player and coordinator for team building events. Outstanding interpersonal communication skill; quickly establish rapport with customers, vendors and staff members. Excellent at achieving business development, financial statements, audits, reviews, taxes, and full disclosure compliance with all state and federal agencies.

Highlights

Business Development

Office Management

Financial Reporting

Budgeting and Financial Affairs

Auditing

Tax Reporting

Law & Regulation Compliance

Team Building & Leadership

EmployeeTraining & Development

Problem Identification & Resolution

Legal Administrative Support

Meets & Exceeds Goals

Self-starter

Attention To Detail

Spreadsheet Development

Microsoft Office skills

Expert in ADP Web-Suite System

Interpersonal Communicator

Human Resources Function

Accomplishments

Office Manager/Comptroller

Business Development

Developed processes for all aspects of the business to ensure a smooth transition for business operations, by supporting a team atmosphere. Collaborated with F & I department and Sales department to ensure smooth work flow and efficient organization of daily operations.

Designed and implemented administrative programs to reduce redundancy, streamline processes and improve day to day operations.

Accountable for all operations of business, including over seeing all departments, at 4 locations.

Auditing

Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations with raving reviews from Department Of Revenue auditor Kelly Gardner "I was the first to have 100 percentage correct paperwork for Tribal Deliveries" of any audit she had ever preformed. The audit went from -$135,000.00 in penalties to $60,000.00 check back to the business.

Training

Responsible for training new employees and managers to ensure continued quality of customer service and proper process of paperwork.

Led internal office training to ensure compliance with all local, state and federal regulatory agencies; extensive knowledge OFAC, Red Flags, Credit Disclosure and Privacy Laws.

Instituted a new follow up system used for marketing, enabling the sales department to track areas of expertise and areas that were lacking, this process showed both areas of success as well as areas of weakness, which in turn helped sales managers manage more effectively allowing us to build a stronger sales force.

Vendor Management

Negotiated lower rates for office supplies and business expenses from various vendor including banks.

Data Organization

Improved office organization by compiling weekly, monthly, and quarterly reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions and ADP Web-suite data.

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Multitasking

Managed an entire staff of 40 employees while coordinating efforts to keeps business functioning at high levels of profit and efficiency.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Payroll Assistance

Coordinated payroll preparation and entered data into cumulative payroll documents.

Human Resources

Recorded and filed employee benefit, salary and personal information according to state and federal law.

Preformed and assisted with human resources functions: interviewed, recruited and coordinated with management when hiring new employees and termination of all employees. Built work teams that consistently exceeded goals for productivity, efficiency and quality.

Frequently sought out by employees and customers to handle issues and defuse problem situations.

Experience

April 2005 to September 2012

Consumer Auto Liquidators Airway Heights, Washington

Office Manager/Comptroller

Managed daily office operations, maintaining accurate records for all business aspects. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Addressed and resolved non-routine, complex and unexpected variances. Prepared accurate financial statements. Guided firm reconciliation, payroll, bank accounts and annual reporting. Reviewed individual accountÆs book entries to ensure accuracy of the G/L's. Worked with owner to document and offset unusual expense variances in respective areas. Worked with owner to implement business processes from daily routines to state and federal compliance issues. Collected and reported monthly expense variances and explanations. Prepared financial statements and management reports. Maintained confidential information, such as pay rates, bonus targets, pay plans customer information as well as employees information. Prepared financial and daily operation reports as well as reports required by laws. Managed all aspects of accounting operations, accounting close, account reporting and reconciliations. Supervised accounts payable department, payroll department, HR department, licensing department and service contracts and gap cancellation department. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Implemented all business processes for all departments including finance department, sales department and accounting department. Served as corporate liaison between the owner and all departments within the organization.

Affiliations

Washington State Independent Auto Dealers Association-attended classes throughout my career in the auto industry to learn all aspects of business regarding state and federal laws.

National Independent Auto Dealers Association-attended convention in Las Vegas regarding all compliance issues and changes in legislation that would adversely effect the auto mobile industry.



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