Customer Service High School

Lynn Lemon

Email: aboxid@r.postjobfree.com

Address:

City: Forest

State: VA

Zip: 24551

Country: USA

Phone: 434-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service representative with 21 years client interface experience.

Educational Background:

High School Dipolma from Rustburg High School, Rustburg VA 1/2001 to 5/1983 (Psychology)

High School Dipolma from Central Virginia Community College, Rustburg VA 1/2001 to 10/2012

Job History / Details:

Summary

Highly enthusiastic customer service representative with 21 years client interface experience.

Highlights

Training development

Telephone Skills

Scheduling

Strong organizational skills

Listening skills

Fast learner

Adaptive team player

Accomplishments

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Experience

August 1995 to Current

Sakina's Lynchburg, Va.

Store Manager

Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Prevented store losses using awareness, attention to detail and integrity.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Built long-term customer relationships and advised customers on purchases and promotions.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Provided an elevated customer experience to generate a loyal clientèle.

April 1991 to August 1995

Victoria's Secret Lynchburg, Va.

Co-Manager

Greeted customers entering the store to ascertain what each customer wanted or needed.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Prevented store losses using awareness, attention to detail and integrity.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Education

1983 Rustburg High School Rustburg, Va.

GED

Central Virginia Community College Lynchburg, Va.

Bachelor of Arts Psychology

Enrolled in 2008, and transferred to Liberty University in 2010 to on-line program.

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