Customer Service Manager
Resume:
Lisa Millman-Justice
Email: ********@**********.***
Address:
City: Milton
State: DE
Zip: 19968
Country: USA
Phone: 302-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Service-driven, Retail Store Manager with 4-year background specializing in high-end children apparel sizes 0mos - 14yrs. Results-driven, store manager who effectively motivates team members through continual guidance, direction, development and coaching. Assistant Branch Manager with 15-year background in many aspects of banking, and customer relations, including teller, customer service representative and loan officer.
Educational Background:
High School Dipolma from Delaware Technical & Community College, Georgetown DE 1/2001 to 6/2000 (Business)
High School Dipolma from Cape Henlopen, Georgetown DE 1/2001 to 10/2012
Job History / Details:
Career Overview
Service-driven, Retail Store Manager with 4-year background specializing in high-end children apparel sizes 0mos - 14yrs. Results-driven, store manager who effectively motivates team members through continual guidance, direction, development and coaching.
Assistant Branch Manager with 15-year background in many aspects of banking, and customer relations, including teller, customer service representative and loan officer.
Core Strengths
Adherence to high customer service standards
Meticulous attention to detail
Excellent time management skills
Skilled multi-tasker
Builds & maintains relationships
Effective work-flow management
Effective team player
Computer proficient
Quick learner
Adapts to change
Highly organized
Self motivated
Positive attitude
Dedicated
Honest
Dependable
Responsible
Accomplishments
-Developed & promoted to store manager of Janie & Jack, high-end brand of Gymboree, after 2 years of employment
-A year later, opened & managed Crazy 8, a high-volume store of company
-Successfully recruited and trained 5 new customer service representatives
-Successfully recruited and trained 2 sales lead supervisors
-Developed and promoted 2 sales associates to sales lead supervisors
-Consistently receives positive feedback from customers
-Creates repeat business by developing long-term relationships
-Assisted in training 4 new store managers
-Consistently #1 in customer service each quarter for my district
-Appointed, by district manager, customer service expert/coach for district
Work Experience
March 2008 to Current
Janie and Jack Rehoboth Beach, DE
Retail Store Manager
-Responsible for achieving financial goals and supervising a motivated sales team
-Recruits, interviews, hires and retains diverse candidates for all positions
-Demonstrates sales leadership
-Fosters and promotes a positive work enviroment
-Manages operational processes to comply with company standards and policies
-Facilitates conference calls to effectively provide customer service
-Effectively schedules staff to maximize employee productivity and sales results
-Prevents store losses using awareness, attention to detail and integrity
October 2006 to January 2008
Community Bank Delaware Rehoboth Beach, DE
Teller Supervisor
-Performed operational processes to comply with company policies
-Supervised 3 or less team members
-Established new customer accounts including checking & savings
-Executed customer transactions, including deposits, withdrawals, money orders & checks
-Balanced daily cash deposits and bank vault inventory with a zero error rate
-Provided quality customer service while cultivating potential sales opportunities to achieve monthly and annual goals
-Scheduled staffing
-Trained employees on cash drawer operation
-Maintained confidentiality of bank records and client information
June 2000 to November 2006
Sussex County Federal Credit Union Lewes, DE
Assistant Branch Manager
-Originated, reviewed, processed, closed and administered customer loan proposals
-Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
-Successfully closed an average of 45 loans per month
-Educated customers on the variety of loan products and available credit options
-Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act and Community Reinvestment Act
Maintained strict confidentiality of bank records and client information
-Maintained friendly and professional customer interactions
April 1999 to June 2000
Wilmington Trust Company Rehoboth Beach, DE
Teller II
-Executed customer transactions, including deposits, withdrawals and money orders
-Rapidly and efficiently prepared customer and ATM cash and change orders
-Handled & balanced daily cash deposits accurately and within teller guidelines
-Organized, stocked and maintained the teller window area
-Adhere to Wilmington Trust security and audit procedures
-Examined checks for identification and endorsement
-Processed treasury, tax and loan payments
-Sold cashier's checks and money orders
-Delivered prompt, accurate and excellent customer service
-Cultivated potential sales opportunities to achieve monthly, quarterly and annual goals
Educational Background
2000 Delaware Technical & Community College Georgetown, DE
Associate of Arts Business
1990 Cape Henlopen Lewes, DE
High School Diploma
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