Training Manager

David Gates

Email: aboxgt@r.postjobfree.com

Address:

City: Columbus

State: OH

Zip: 43204

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Multi-faceted Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training. Detail-oriented with excellent analytical skills and experience with benefits and payroll administration. Able to oversee and/or participate in recruiting, interviewing, and development of individuals. Highly flexible; capable of working with diverse temperaments and multitasking in stressful and fast-paced environments as an individual or team member.

Educational Background:

High School Dipolma from Ohio Dominican University, Columbus OH 1/2001 to 5/2009 (BUSINESS ADMINISTRATION)

Job History / Details:

Summary

HIGHLY MOTIVATED AND ENERGETIC INDIVIDUAL READY TO WORK FOR YOU! Results-focused recruiter with experience sourcing highly sought-after technology candidates ranging from entry-level to executives.Multi-faceted professional powered with administrative skills, marketing, people oriented, and special events coordination. Exemplifying business expertise in managing budgets, schedules, and human resource requirements. Highly flexible; capable of working with diverse temperaments and multitasking in stressful and fast-paced environments as an individual or team member. Willingness to prove myself and work my way up.

Highlights

Recruitment/staffing

Training and development

Interviewing

Hiring and retention

Employee coaching

Accomplishments

Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates at Nationwide Bank.

Reduced employee turnover by 10 percentage at Nationwide Bank.

Developed a new procedure manual for Nationwide Bank's call center and two branches.

Collaborated on a new training manual for Nationwide Bank.

Developed an updated version of the procedure manual for Chase Bank - Check Deposit Review.

Experience

March 2012 to Current

MEDCO Dublin, OH

COLLABORATING CALLING SUPPORT

Responsible for meeting team goals of productivity and accuracy.

Contact doctor's offices to educate them on insurance coverage of prescribed medication.

Work jointly with Registered Pharmacists to ensure accuracy of prescriptions and get clarification from the doctor's office regarding a prescription

Resolve pending invoices so the prescriptions are sent to the patient in a timely manner.

September 2011 to January 2012

GAP INC DIRECT GROVE CITY, OH

Customer Support

Customer Research/Call Center for GAP, Old Navy, Banana Republic, Athleta, and Piperlime.

Contacted banks/credit card companies to verify legitimate card/debit cards that are used for payment.

Contact customers to ensure packages are being shipped to the proper location.

Handle customers calling for removal of pending authorizations, add/delete of items from order, and customer complaints.

Restricting information on confirmed fraudulent orders.

Issuing credit or reshipments of lost/stolen packages.

January 2010 to September 2011

COLUMBUS AIDS TASK FORCE COLUMBUS, OH

ADMINISTRATIVE ASSISTANT

Advised managers on organizational policy matters and recommend needed changes.

Assist in the planning of fundraising and public awareness events.

Coordinating with any vendors, volunteers, and any materials needed.

Assist in maintaining expense/travel reports for the coordinator to turn into his supervisor quarterly.

3/2008 to 8/2009

CHASE BANK COLUMBUS, OH

CHECK DEPOSIT REVIEW SUPERVISOR

Oversaw team of analysts to ensure daily objectives were met each day.

Overhauled the existing manual and drafted an updated version for future reference and to assist in training of future new employees.

Coordinated training for new employees with the training department and participated in the training process.

Coordinated training for existing employees to keep them updated with changing procedures sent from Senior Management and to also better their chance for promotion or to move around the company.

Chaired a daily teleconference with other departments and sites that report to the same Vice President and distributed a summary report to all managers and Senior Management via email.

Analyzed my team's work to forecast any refresh training needed and assisted with any indepth research needed for them to render a decision (phone calls to other banks, checking with other sites about past decisions on the account in question, etc).

March 2005 to March 2008

NATIONWIDE BANK COLUMBUS, OH

BRANCH ASSISTANT MANAGER

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Oversaw the day to day operations of the branch (tellers, front desk, personal bankers, and loan officer) to ensure the customers were handled in a timely and professional manner and with accurate information.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Directed personnel, training and labor relations activities.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Administered compensation, benefits and performance management systems and safety and recreation programs.

Audited Tellers and maintained cash vault when ordering cash from the Federal Reserve.

October 2000 to March 2005

Nationwide Bank COLUMBUS, OH

CALL CENTER SUPERVISOR

Implemented team building sessions to improve customer satisfaction.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Directed personnel, training and labor relations activities.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

June 1990 to October 2000

Big Bear Stores Columbus, Ohio

RECEIVING - ACCTS PAYABLE / TRAINER

Education

Ohio Dominican University Columbus, OH

BACHELOR OF SCIENCE, DEGREE BUSINESS ADMINISTRATION

Affiliations

Kiwanis International

Additional Information

Volunteer with JDRF (Juvenile Diabetes Research Foundation)

Volunteer with Susan J Komen Breast Cancer Research

1 Page

Contact this candidate