High School Customer Service

Marianne OConnor

Email: ********@*********.***

Address:

City: Arlington

State: TX

Zip: 76006

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced as an ER Admissions Specialist as well as Front Desk Coordinator. Worked in an Emergency Room in Hospital Admissions and Patient Registration, and in a multi-specialty Dental Practice. Served as a patient access registrar for ER patients. Coordinated patient scheduling while maintaining and re-evaluating office policy. Strong organizational and communication skills which transfer into any administrative setting to create and maintain high levels of proficiency and productivity. Driven and compassionate healthcare professional with 10 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.

Educational Background:

High School Dipolma from Hicksville High School, Hicksville NY 1/2001 to 6/1974 (Business)

Job History / Details:

Career Focus

Experienced as an ER Admissions Specialist as well as Front Desk Coordinator. Worked in an Emergency Room in Hospital Admissions and Patient Registration, and in a multi-specialty Dental Practice. Served as a patient access registrar for ER patients. Coordinated patient scheduling while maintaining and re-evaluating office policy. Strong organizational and communication skills which transfer into any administrative setting to create and maintain high levels of proficiency and productivity.

Driven and compassionate healthcare professional with 10 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.

Skills

Good problem solver

Computerized charting

Phone Communication

Prioritizing/managing deadlines

Policy and program development

Healthcare billing

Customer service

Insurance verification

HIPPA and EMTALA

Time management

Chart preparation/filing

Policy development and implementation

Private practice experience

People skills

Certified in Healthcare Access Associate

Organizational skills

Patient/family focused

Career Chronology

March 2005 to September 2012

Texas Health Arlington Memorial Hospital Arlington, TX

SPL ER Admissions

September 1999 to April 2001

Dental World Westbury, NY

Front Desk Coordinator

Community Service

Honors, Awards/Volunteer Work

*Secretarial Training Award

*NYSSMA

*Hicksville Band Parents' Association President (3 years)

*Girl Scout Honorary Parent Gold Award

*Girl Scouts of America

*Boy Scouts of America

*PTA Liason and active member

*Hiring Committee for HS Vice Principal

*BOOKIT Parent Reader

*Class Mother

*Writer and reporter for local TV station/paper

*Worked alongside school administrators and local politicians

*Organized fundraisers, Band Camp, travel for competitions,

held meetings and agendas.

Education and Training

1974 Hicksville High School Hicksville, NY

High School Diploma Business

Secretarial Training

Typing

Business Machines

Music

Certifications

CHAA Certification current through 4/2014

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