Customer Service High School

Brandi Sims

Email: ********@**************.***

Address:

City: Bourbonnais

State: IL

Zip: 60914

Country: USA

Phone: 815-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I'm seeking a career based employment that I will be able to utilize my customer service skills. While working in a positive, motivated, driven environment. I am a determined, productive, reliable, ambitious, person who can handle performing more than one task at a time.

Educational Background:

High School Dipolma from Kankakee Community College, Kankakee IL 1/2001 to 12/2011 (General Education)

High School Dipolma from, Kankakee IL 1/2001 to 10/2012

Job History / Details:

Career Overview

I'm seeking a career based employment that I will be able to utilize my customer service skills. While working in a positive, motivated, driven environment. I am a determined, productive, reliable, ambitious, person who can handle performing more than one task at a time.

Skill Highlights

Large cash/check deposits

Training development

Cash management

Invoice processing

Multi-line phone usage

Strong client relations

Type 50 WPM

Microsoft Word

Inventory control

Telephone inquiries

Customer service

Excellent communication skills

Energetic work attitude

Multi-Task Management

Spreadsheets

Microsoft Excel

Core Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Professional Experience

March 2009 to Current

Hilton Garden Inn in Kankakee Kankakee, IL

Front Desk Clerk

Handled all guest request, assisted with depositing and logging daily check activity, handled daily reservations from guest, assisted with management of room blocks. Provided efficient customer service to clients. Maintained the pantry order and inventory each month. Trained new employee on OnQ system when hired. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Received multiple reviews acknowledging my level of dedication to excellent customer service.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

August 2007 to April 2008

Threesource Manteno, IL

Customer Service Rep.

Provided quality customer service, filed, answered and directed phone calls, utilized Access to maintain database information. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

December 2005 to February 2007

Indian Oaks Academy Manteno, IL

Counselor

Maintained accurate records and reports regarding the patients' histories and progress, services provided, and other required information. Abided by the laws of confidentiality.Acted as a role model in maintaining a hopeful and positive attitude in problem-solving and coping with the disabilities associated with mental illness.Advocated for the placement of patients into community-based treatment settings. Asked questions that helped clients identify their feelings and behaviors.

Education

Kankakee Community College Kankakee, IL

General Education

Completed over 70 course hours.

Contact this candidate