Customer Service Manager

Thomas Wells

Email: aboxea@r.postjobfree.com

Address:

City: Dayton

State: OH

Zip: 45402

Country: USA

Phone: 937-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am seeking a customer based oriented position in customer service in retail or in management.

Educational Background:

Job History / Details:

116 East Lincoln Street

Cell: 937-***-****

Dayton, Ohio 45402

Professional Summary

Skilled Night Auditor with experience in the Hotel industry. Familiar with accounting procedures, data base back up systems, and daily reports.

Assistant Manager with four years experience. Areas of expertise include invoice processing, inventory control, merchandise ordering, business reports, and banking procedures.

Core Qualifications

* Excel in customer service relations.

Conflict resolution,Strong verbal

* Financial records and processing.

communication

* Proficiency in inventory, auditing, and

File/records maintenance

processing invoices.

Extremely organized

Microsoft Office

Experience

LegalShield June 2012 to Current

Independent Associate

Dayton, Ohio

Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.

Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

Speedway April 1997 to March 1998

Assistant Manager

Englewood, Ohio

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Trained new employees by providing knowledge of specific store tasks and policies.Accurately balanced cash drawer after every shift.Logged daily shipped and received orders.Processed and certified an average of twenty monthly vendor invoices.Maintained confidential information, such as pay rates, bonus targets and pay grades.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.Participated in physical inventory counts every week.

Holiday Inn Airport March 1996 to May 1997

Night Auditor

Englewood, Ohio

Reported daily averages and shortages to the operations department. Prepared, sorted and distributed daily business reports to appropriate branches. Maintained confidential information, such as pay rates, bonus targets and pay grades.Assisted customers in person and via telephone.

Accurately balanced cash drawer after every shift.Developed reputation as an efficient service provider with high levels of accuracy.Monitored cash drawers in four checkout stations to ensure adequate cash

supply.

Worked under strict deadlines and responded to service requests and emergency call-outs.Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.Verified customers' credit and established how th customer would pay for the accommodation.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Kept records of room availability and guests' accounts, manually or using computers.Greeted, registered and assigned rooms to guests of hotels or motels.Computed bills, collected payments and made change for guests.

Holiday Inn North June 1994 to April 1996

Night Manager/Auditor

Dayton, Ohio

Balanced daily cash deposits and bank vault inventory with a zero error rateTrained employees on cash drawer operation.Reported daily averages and shortages to the operations department. Prepared, sorted and distributed daily business reports to appropriate branches.Worked under strict deadlines and responded to service requests and emergency call-outs.Maintained friendly and professional customer interactions.

Monitored cash drawers in four checkout stations to ensure adequate cash supply.Cross-trained and provided back-up for other customer service representatives when needed.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Greeted, registered and assigned rooms to guests of hotels or motels.Made and confirmed reservations.Kept records of room availability and guests' accounts, manually or using computersPosted. charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Verified customers' credit and established how the customer would pay for the accommodation..Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.

.

Holiday Inn Conference Center February 1990 to June 1994

Front Desk Customer Service/ Relief Night Auditor

Fairborn, Ohio

Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Organized weekly sales reports for the sales department to track product success.Worked under strict deadlines and responded to service requests and emergency call-outs.Served as the main liaison between customers, management and sales team.Maintained confidential information, such as pay rates, bonus targets and pay grades.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Made and confirmed reservations.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Education

Sinclair Community College

2014

Business & Entrepreneurship

ENTR.S.AAS

Dayton, Ohio, U.S.

* Emphasis on Business Administration

* Representative Coursework: Marketing, Public Relations, Promotions Management, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web.Major.

Hocking College

2011

Food Service & Business Management

Graduate

Nelsonville, Ohio, U.S.

Received certificate award for Scholar's list in 2010, and Dean's list in 2011.

C-Tech Association Inc.

2010

Network Cabling Specialist

Licensed Certified

Columbus, Ohio, U.S.

Professional training in Copper Based and Fiber Optics Systems.

Reg# 36-24-C-1009-47464

Reg# 36-24-F-1009-47464

Ohio Central

2010

Administrative Office Technology

Certificate

Columbus, Ohio, U.S.

* Emphasis on Business Administration

* Representative Coursework: Marketing, Public Relations, Promotions Management, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web.

Ohio Central School System

1999

General Education Development

GED

Columbus, Ohio, U.S.

HS Diploma and concentration in continuing education.

Contact this candidate