Customer Service Administrative Assistant

Ann Holland

Email: aboxe1@r.postjobfree.com

Address:

City: GLADEWATER

State: TX

Zip: 75647

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.

Educational Background:

High School Dipolma from Gladewater ISD, Gladewater TX 1/2001 to 5/2012 (basics)

Job History / Details:

Summary

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.

Highlights

Administrative operations

Problem resolution

Time Management

Meets/exceeds goals

Attention to detail

Employee training and development

Business correspondence

File/record maintenance

Quality assurance

Microsoft Outlook, Microsoft Word, Microsoft Excel, Spreadsheets

Organizational Skills

Data Collection, Data Entry

Internet Research

Creative Problem Solving

Critical Thinking

Staff motivation

Multi-Task

Accomplishments

Customer Service:

Coordinated and Retained Existing Customers

Operations

Collaborated with management and owners to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Reporting

Prepared complex financial statements, and interim/annual reports for residential property management

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.

Experience

January 2004 to October 2012

Erickson Consulting Longview, Texas

Administrative Management

Work with helping the consulting on invoicing and accounts receivable during off time.

Organization of daily reports and projects for managing director.

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

From 2004 to 2006 I was a stay at home mom living in Tampa Fl until moving back to East Texas in 2005. During that time and to-date, job has been done on a as-needed basis for Erickson Consulting.

March 2011 to August 2012

Whispering Pines Lodge LLC ET AL Longview, Texas

Receptionist and Staffing

Scheduling and coverage of all nursing staff (CNA, CMA, LVN, and RN).

Orientation material with new hires.

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties.

Provide information regarding activities conducted at establishment, location of departments and employees within organization.

General office procedures.

February 2010 to September 2010

Federal Government Longview, Texas

Enumerator, Trainer, Crew Leader

Census work,.

Enumerator/Personal Interviewer/Customer Services, Trainer, Crew Leader of 15 individuals.

Each different phases of the 2010 Census included special operations.

May 2006 to August 2009

Texas Dept. of Family and Protective Services Legal Division, Region 04 Longview, Texas

Confidentiality Specialist/Redactor

Scope of responsibilities: Responsible for research, reading, and redacting of confidential records.

Communicate with Courts, attorneys and public, to ensure a professional and accommodating demeanor.

Performed legal and administrative duties, draft Court Orders, customer service and posted monies.

Direct contact with Austin office and numerous other legal regions in Texas.

Organization and implementation of client files to be viewed using color coding.

Promoted seamless interaction between the legal division with Family Protective Services

Proficient in Word, Excel, creating and implementing new ideas to help with productivity.

January 2001 to November 2003

Gannon Management and Services, Inc., St. Louis, Missouri

Property Manager, Assistant Property Manager, Leasing Consultant, Marketing

Proficient with computer bookkeeping systems, increasing occupancy in a soft market without the use of extreme specials, marketing to draw in a wide range of professionals, creating and meeting NOI and NCCF.

Staying under budget, strict delinquency policies and procedures, limited specials offered in soft market through innovative marketing.

Resident retention and relations, overseeing all interior and exterior work.

Managing and training associates.

Meeting and exceeding policies and procedures of company and Fair Housing.

Computer system bookkeeping programs, research and creation of fiscal budgets, strict delinquency.

Properties Managed are located in Tampa Bay, Florida area and the Communities are: Westbury at Lake Brandon, Brandon, Fl

Grand Rivage at Brandon Lakes, Brandon, Fl

Bayridge Apartments, Clearwater, Fl

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