Manager Customer Service
Resume:
Catherine Adkins
Email: ********@************.***
Address:
City: Carrollton
State: GA
Zip: 30117
Country: USA
Phone: 678-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly motivated Leader and manager with a substantial amount of experience within hotel, restaurant and business service industry with strong background in customer service and housekeeping. A strategic thinker offering a combination of financial, business, technology expert and quality management skills a self-motivated leader who promotes team-building management and possess the ability to operate in high risk (turnaround) environments that produces growing and profitable bottom line.
Educational Background:
High School Dipolma from Southwest High School, Macon GA 1/2001 to 6/2010 (Basic)
High School Dipolma from University Of Phoenix, Macon GA 1/2001 to 10/2012
High School Dipolma from University Of Phoenix, Macon GA 1/2001 to 10/2012
Job History / Details:
Career Overview
Highly motivated Leader and manager with a substantial amount of experience within hotel, restaurant and business service industry with strong background in customer service and housekeeping. A strategic thinker offering a combination of financial, business, technology expert and quality management skills a self-motivated leader who promotes team-building management and possess the ability to operate in high risk (turnaround) environments that produces growing and profitable bottom line.
Qualifications
Strong analytical skills
Hands-on and proactive
Fostering teamwork
Vendor/Client relations
Excellent communication skills
Team building/leadership
CISCO Certified Network Associate (CCNA)
Information security
Knowledge of web technologies, protocols and tools
Excellent problem-solving abilities
Work Experience
March 2011 to May 2012
Security Forces Inc American Red Cross Sony DADC Douglasville, GA
Security Officer
Perform key winds of the facility.
Monitor and control access to the facility.
Monitor all fire and alarm activity.
Alert and communicate with Plant engineer and maintenance during emergencies Inform the client of infractions of their rules and regulations.
Knowledge of safety and emergency procedures The Rover cell phone must be carried at all times the officer is away from the office.
Dec2008 to March 2011
Holiday Inn Express Carrollton, GA
Executive Housekeeper
Supervise 15 employees and make schedules, place orders.
Ensure all rooms are checked and clean, scheduling daily deep cleaning.
Place orders for supplies, and inventory of all supplies monthly.
May 2008 to Dec 2008
Comfort Suites Kingsland, GA
General Manager
Supervised all aspects of hotel opening and operational, sales, and marketing strategies Assist in the development of new programs which results in an increase level of guest satisfaction and operational excellence.
Ensure that front desk staff is kept informed of rate structure, and knowledge of how to implement yield management policies and procedures.
Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures.
Personally respond to guest complaint letters, Guest and comment cards in accordance with company standards.
Feb 2008 to May 2008
Britt Paulk Insurance Carrollton, GA
Call Agent
Answered calls with a call center environment.
Took incoming calls for customers having trouble using online program OPUS.
Made calls to customers to ensure that they were not having any problems and answer any questions.
May 2005 to Dec 2007
Holiday Inn Express & Suites Bremen, GA
General Manager
Supervised all aspects of hotel opening and operational, sales, and marketing strategies Initiated the fastest ramp-up in revenue management for the Region; maximized revenues that generated a lucrative bonus and incentive for the entire team and has a maintained a steady flow to date.
Maintain high GSTS scores in the Region; hotel is ranked in the country's top 20.
Assist in the development of new programs which results in an increase level of guest satisfaction and operational excellence.
Ensure that front desk staff is kept informed of rate structure, and knowledge of how to implement yield management policies and procedures.
Personally respond to guest complaint letters, Guest and comment cards in accordance with company standards.
February 2002 to March 2005
Holiday Inn Express & Suites Union City, GA
General Manager
February 2001 to January 2002
Spring Hill Suites Newnan, GA
Guest Service Manager
March 1996 to April 2001
Holiday Inn Express Carrollton, GA
Assistant General Manager
Education and Training
June 1984 Southwest High School Macon, GA
GED Basic
June 2010 University Of Phoenix Atlanta, GA
Associates degree Criminal Justice
University Of Phoenix Atlanta, GA
Bachelors degree Information and Security IT)
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