Customer Service Administrative Assistant

Crystal Casey

Email: aboxcm@r.postjobfree.com

Address:

City: Fayetteville

State: NC

Zip: 28301

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Fayetteville Technical Community College, Fayetteville NC 1/2001 to 10/2012 (Business Management/Administration)

High School Dipolma from Cape Fear High, Fayetteville NC 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Meet deadline

Knowledgeable in [administrative function]

Meets/exceeds goals

Self-starter

Typing 85 WPM

Attention to detail

Microsoft Office skills

Spreadsheet development

QuickBooks

Filing and data archiving

Inventory systems

Core Accomplishments

Management Support:

Ensured smooth operations by supporting executive team.

Calendaring:

Planned all meetings and travel for CEO.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Vendor Management:

Negotiated low vendor rates for office supplies.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

August 2012 to Current

Finish Line Fayetteville, NC

Retail/Cashier

Answered questions regarding the store and its merchandise. Computed sales prices, total purchases and processed payments. Demonstrated use and care of merchandise. Described merchandise and explain operation of merchandise to customers. Maintained records related to sales. Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Administered all point of sale opening and closing procedures. Developed positive customer relationships through friendly greetings and excellent service. Explained information about the quality, value and style of products to Influence customer buying decisions.

January 2006 to October 2006

Fat Daddy's Bar & Grill Fayetteville, NC

Waitress/Hostess

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stockFilled beverage and ice dispensers. Greeted customers in the restaurant,Greeted each customer with friendly eye contactGreeted guests and sat them at tables or in waiting areas. Took and rang up orders, handled payment and thanked customers.Kept drink stations clean and ready for service. Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.

June 2005 to December 2005

Future Warrior Fayetteville, NC

Retail Sales

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Wrote sales slips and sales contracts.

Exceeded targeted sales goals by [] percentage .

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Engaged with customers in a sincere and friendly manner.

Shared product knowledge with customers while making personal recommendations.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Demonstrated that customers come first by serving them with a sense of urgency.

Verified that all merchandising standards were maintained on a daily basis.

May 2004 to July 2005

Nilson Van & Storage Fayetteville, NC

Administrative Assistant

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Provided efficient customer service to clients.Successfully handled 50 to 70 bills per day.Updated customer accounts and information on a daily basis.Created databases and spreadsheets to improve inventory management and reporting accuracy.Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

January 2000 to March 2004

Benson Horse Auction Benson, NC

Office Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15 percentage .Provided efficient customer service to clients.Created databases and spreadsheets to improve inventory management and reporting accuracy.Managed incoming and outgoing calls for busy auction office.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Education

2014 Fayetteville Technical Community College Fayetteville, NC

Associates Business Management/Administration

2006 Cape Fear High Eastover, NC

High School Diploma Accounting

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