Customer Service High School
Resume:
Melissa A Thomas
Email: ********@**********.***
Address:
City: Claremore
State: OK
Zip: 74017
Country: USA
Phone: 918-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Educational Background:
High School Dipolma from Owasso High School, Owasso OK 1/2001 to 5/1996 (Psychology, Literature)
Job History / Details:
Career Overview
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Skill Highlights
Problem resolution
Meeting deadline
Attention to detail
Microsoft Office skills
Quality assurance
Microsoft Word
Excel Spreadsheets
Payroll
Spreadsheet development
Employee training and development
Filing and data archiving
Health insurance processing
Medical terminology
Accounts Payable
Accounts Receivable
Core Accomplishments
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Payroll Assistance
Assisted with payroll preparation and entered data into cumulative payroll document.
Professional Experience
May 2012 to Current
Cosmetologist Aravon Salon Owasso, OK
August 2007 to August 2008
Hahn Apppliance Tulsa, OK
Dispatch Agent
Meeting scheduling deadlines and criteria.
Filing duties, light shipping.and receiving duties.
Providing customer service for any scheduling discrepancies.
July 2007 to Sept 2007
Animal care and other various responsibilities when needed.
Aug 2002 to July 2007
Tulsa, OK
Balance Clerk Fiserv
Previously responsible for inputting totals in Excel spreadsheets, balancing and correcting discrepancies for multiple banks and assisting other departments to ensure all deadlines are met.
Provide guidance and leadership to lower level personnel regarding item processing operations.
April 1999 to June 2003
Community Care Tulsa, OK
Payment Specialist
Responsible for creating workflow documents and training manuals.
Accounts Payable and Accounts Receivable.
Auditing responsibilities.
Coordinating with other departments to meet deadlines.
Providing training classes to ensure quality control.
Aug 2001 to May 2002
Tulsa, OK
Customer Service Rep. First Data
Education
1996 Owasso High School Owasso, Oklahoma
High School Diploma
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