Customer Service Manager
Resume:
Robin Taylor
Email: ********@**********.***
Address:
City: Jacksonville
State: AR
Zip: 72076
Country: USA
Phone: 501-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
[Dept Manager] with 4 years experience. Areas of expertise include [Excellent client, employee and project management skills . Skilled with experience in the Grocery Retail Business. Providing efficient and courteous customer service. Many positive reviews for keep excellent inventory with low out of stock reports daily.Results-driven Customer Services Representative with proven ability to establish rapport with clients.Motivated customer service representative with over three years retail experience in a fast-paced environment. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Energetic and reliable Retail Sales Associate with 3 years experience in a high-end merchandise environment.
Educational Background:
High School Dipolma from Arlington High School, Arlington TX 1/2001 to 5/1983 (General)
Job History / Details:
Career Overview
[Dept Manager] with 4 years experience. Areas of expertise include [Excellent client, employee and project management skills . Skilled with experience in the Grocery Retail Business. Providing efficient and courteous customer service. Many positive reviews for keep excellent inventory with low out of stock reports daily.Results-driven Customer Services Representative with proven ability to establish rapport with clients.Motivated customer service representative with over three years retail experience in a fast-paced environment.
Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Energetic and reliable Retail Sales Associate with 3 years experience in a high-end merchandise environment.
Core Strengths
Excellent communication skills
Listening skills
Reading comprehension skills
Written and oral communication skills
Ability to mediate disputes
Written and oral communication skills
Loss prevention comprehension
Cash register operations
Inventory control procedures
Energetic self-starter
Excellent communication skills
Listening skills
Reading comprehension skills
Written and oral communication skills
Loss prevention comprehension
Cash register operations
Inventory control procedures
Written and oral communication skills
Energetic self-starter
Accomplishments
Supervision
Supervised team of three staff members.
Project Management
Worked directly with [departments, clients, management] to [decisive action].
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual.
Marketing
Creative Problem Solving:
Resolved product issue through consumer testing.
Competitive Analysis
Performed competitive analysis to make recommendations for future company growth.
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Work Experience
March 2003 to November 2007
Kroger Co. Nashville, Tn
DGM Department Manager
Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Guided customers in choosing items that reflected personal style and shape.
Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
October 2001 to February 2003
Dollar Discount Sherwood, AR
Asst Store Manager
Computed sales prices, total purchases and processed payments.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts.
Replenished floor stock and processed shipments to ensure product availability for customers.
July 1997 to January 1999
Wal-mart Neighborhood Market Sherwood, AR
CSM -Customer Service Manager
Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Tracked advertising promotions for clients.
Replenished supplies, bags and other materials at each cash wrap.
Communicated all store initiatives and promotions to customers to generate return business.
Recommended alternative items if product was out of stock.
Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.Developed reputation as an efficient service provider with high levels of accuracy.Monitored cash drawers in four checkout stations to ensure adequate cash supply.Handled cash stock and inventory balances.Kept abreast of rapidly evolving technology.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Worked under strict deadlines and responded to service requests and emergency call-outs.Politely assisted customers in person and via telephone.
Worked as a team member performing cashier duties, product assistance and cleaning.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Routinely answered customer questions regarding merchandise and pricing.
Educational Background
1983 Arlington High School Arlington, Tx
High School Diploma General
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