Customer Service Representative
Resume:
Aishia Todd
Email: abox96@r.postjobfree.com
Address:
City: Louisville
State: KY
Zip: 40211
Country: USA
Phone: 502-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from University of Louisville, Louisville KY 1/2001 to 1/2001 (Economics)
Job History / Details:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Exceptional communication skills
Medical terminology knowledge
Sharp problem solver
Strong organizational skills
Multi-line phone usage
Listening skills
MS Windows proficient
Fast learner
Accomplishments
Telephone Service
Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled complaints, maintaining a positive experience for all.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing follow-up calls.
Work Experience
October 2010 to Current
Connextions Jeffersonville, IN
Customer Service Representative
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Received multiple reviews acknowledging my level of dedication to excellent customer service.
Promptly responded to inquiries from members, staff, and clients via telephone and e-mail.
February 2010 to October 2010
Power Staffing Louisville, KY
Customer Service Rep
Organized weekly sales reports for the sales department to track product success.
Interacted with customers to follow-up on shipping statuses and expedited orders.
Assisted customers in finding out-of-stock items.
Took special orders in person and over the phone to generate additional revenue.
October 2006 to December 2008
SHPS Inc Louisville, KY
Precertification Specialist
Routinely answered members and providers questions regarding approval for medical procedures and hospitalizations.
Ensured members were contacted by their Case Management Nurse.
Provided precertification on behalf of the insurance companies for members needing medical attention.
July 2002 to December 2005
Charter Communications Louisville, KY
Customer Service Rep
Answered customers concerns over billing and service.
Resolved product issues and shared benefits of new technology with customers.
Achieved sales goals and service performance requirements through new sales and upgrades from current customers.
Educational Background
University of Louisville Louisville, KY
Economics
Coursework in Accounting, Finance and Statistics
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