Customer Service Representative
Resume:
Confidential User
Email: ********@************.***
Address:
City: Dublin
State: OH
Zip: 43016
Country: USA
Phone: 614-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Educational Background:
MBA from Ashland University, Ashland OH 1/2010 to 8/2012 (Major Coursework: Project Management;
International Business Management;
Finance; Operation Supply Management; and
Accounting.Degree:MBA/Project Management)
Job History / Details:
SHARLA KHAN
2112 Smokymill Rd. ~ Dublin, OH 43016
SUMMARY OF QUALIFICATIONS
* Analytical problem solver with superb time management, organizational and attention to detail skills.
* MBA, and Certificate, Project Management, Ashland University - Columbus, OH; earned 2012.
* Demonstrated ability to build and maintain positive relationships with clients, colleagues, vendors and others.
* Excellent listening, verbal communication and interpersonal skills, and stellar ability to work well independently.
* Proficient with Microsoft Office suite and Adobe products.
EDUCATION
MBA, and Certificate, Project Management, Ashland University - Columbus, OH; earned 2012
* Major Coursework: Project Management; International Business Management; Finance; Operation Supply Management; and Accounting.
BS, Business Administration, Franklin University - Columbus, OH; earned May 2008
* Earned President's and Dean's List honors for outstanding academic achievement.
WORK HISTORY
Training/Certification Testing Coordinator, Sharlak Technologies LLC - Columbus, OH June 2010-Aug. 2010
* Proctored examinations upon achieving certification as a Testing Center Administrator for Prometric.
* Communicated effectively with multiple constituents, including potential students about programs being offered; technical support to resolve issues with computer systems; and management on aspects of business/training.
* Created class schedules to match student and instructor availability, and oversaw communication of changes.
Account Specialist-Short Sale, JP Morgan Chase - Columbus, OH Apr. 2009-Aug. 2009
* Communicated effectively over the telephone with borrowers, realtors, brokers and attorneys about short sales.
* Analyzed information from credit bureaus to determine if a candidate qualified for home ownership.
* Led short sale negotiations and resolved discrepancies within established deadlines.
Seasonal Client Service Coordinator, H&R Block - Dublin, OH Jan. 2009-Mar. 2009
* Built and maintained relationships with clients seeking assistance with the completion of their tax returns.
Seasonal Office Clerk, Weltman, Weinberg & Reis - Grove City, OH Jan. 2008-Dec. 2008
* Performed administrative tasks, including scheduling meetings; account set-up; and completing reports.
Seasonal Customer Service Representative, Garden City Group - Columbus, OH Feb. 2007-Mar. 2007
* Communicated effectively over the telephone with customers regarding their account status.
Administrative Assistant, Big Bear Stores - Columbus, OH Nov. 2003-Nov. 2004
* Recorded orders for products or services and completed a variety of reports.
Customer Service Representative, Cendant/Priceline.com - Columbus, OH Jan. 2002-Nov. 2003
* Built and maintained relationships with customers over the telephone to answer their questions regarding products, pricing, delivery dates, bookings and technical information.
Customer Service Representative, Macy's Department Stores - Columbus, OH Jan. 2000-Dec. 2001
* Ensured customers of this leading retail store had a pleasant and enjoyable shopping experience, including educating customers about the Macy's Loyalty Card program.
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