Jean Matula

Email: abox2m@r.postjobfree.com

Address:

City: Bryan

State: TX

Zip: 77808

Country: USA

Phone: 979-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced office manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.

Educational Background:

High School Dipolma from South Oak Cliff, Dallas TX 1/2001 to 5/1970 (Bookkeeping)

Job History / Details:

Summary

Experienced office manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.

Highlights

Meet deadline

QuickBooks

Project planning

Self-starter

Employee training and development

Insurance processing

Insurance eligibility verification

OSHA compliance

Shipping and receiving

Multi-line phone usage

Fast learner

Dependable

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled sales with cash, credit and gift card transactions, balancing cash draw at end of shift.

Scheduling

Corresponded with customers and insurance companies through phone, fax, email and in person to schedule appointments and answer inquiries.

Experience

10/1/2012 12:00:00 AM

October 2002 to September 2012

Steamatic of San Angelo San Angelo, TX

Office Manager

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Worked with management to document and offset unusual expense variances in their respective areas. Executed accounts receivable reporting enhancements and reconciliation procedures. Received, recorded, and banked cash, checks, as well as reconciled records of bank transactions. Promptly responded to general inquiries from customers, insurance companies and staff via mail, e-m ail and fax. Stocked and rotated inventory regularly. Built long-term customer relationships and advised customers on purchases and promotions. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Answered customer questions regarding procedures and pricing. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Expressed appreciation and invited customers to call again. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

December 1992 to December 1994

Brazos Valley Community Action Agency Bryan, TX

Administrative Asst/HIV Office Manager/CEAP Coordinator

Managed daily office operations and maintenance of equipment, maintaining accurate records for all program supplies. Provided efficient customer service to clients. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Communicated with clients via phone and in person to schedule appointments. Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Oversaw inventory and office supply purchases. Handled, processed and distributed confidential patient information. Maintained and organized client Index and information files.

Quickly responded to and resolved all client service issues in a timely manner.

May 1989 to May 1992

Tausch Ins Agency Pleasanton, TX 78064

CSR Office Manager

Trained, coached and mentored staff to ensure smooth adoption of new program.Worked directly with insurance companies, customers and management to achieve policy information and coverage. Developed and rolled out new policies. Maintained up-to-date knowledge of insurance guidelines on policies, losses and regarding payments. Trained new employees by providing knowledge of insurance procedures, tasks and policies. Processed daily invoices and billed renewed invoices to clients. Implemented new processes and systems for improving customer service satisfaction. Assisted customers in finding cheaper and better insurance coverage. Performed office opening duties, including counting cash drawers and checking all equipment for proper functioning. Processed all endorsement changes. Built long-term customer relationships and advised customers on policy changes and promotions. Processed daily invoices and billed renewed invoices to customers. Implemented new processes and systems for improving customer service satisfaction. Maintained an organized database to develop promotional sales. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Answered customer questions regarding insurance coverage and pricing. Asked open-ended questions to assess customer needs. Expressed appreciation and invited customers to call anytime. Answered product questions with up-to-date knowledge of insurance coverage.

Education

South Oak Cliff Dallas, TX

Bookkeeping

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