Customer Service Manager

Dora Baker

Email: *********@********.***

Address: *** *. *** **

City: Booneville

State: MS

Zip: 38829

Country: USA

Phone: 662-***-****

Skill Level: Entry

Salary Range: 22

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dora M. Baker

211 N. 3rd. St.

Booneville, MS 38829 Cell Phone 662-***-****

*********@********.***

Objective

I would like to obtain a challenging, growth-oriented position that I will be able to use the skills that I have learned throughout the years working as an office manager and in customer service.

Work Experience

01/22/2012 - Present Rural-Metro Ambulance Service Booneville, MS

Wheelchair Van Driver

Transport patients that are in a wheelchair to and from a doctors office, hospitals, nursing homes or their private home.

01/20/2011 - Present Wal-Mart Booneville, MS

Cashier--Run cash register to check out customers.

Bakery--Decorate cakes, cook bread and donuts, stock floors.

Deli--Prepare food. Serve customers. Clean deli each night to be ready for next morning shift.

5/2008 - 1-2011

I had to take off for awhile to care for my mother who had stage 4 breast cancer. She had to have 24/7 care until she passed away.

10/2007 - 5/2008 Region III Mental Health Tupelo, MS

Appointment Clerk

Did intake paperwork for new patients. Set appointments for existing patients. Took payments, answered the phone and did daily deposits. Check on Medicaid or Medicare to see if it was in good standing and if it would pay for our services. Worked the switchboard at lunch and on Fridays when it was my turn. Ran reports and tickets for all the doctors and therapist so their charts could be pulled and they would have everything they needed for the next days patients.

10/2005 - 10/2007 Vista III Media Booneville, MS

Customer Service Representative

The Booneville office is the call center for the entire Vista III Media cable company. We service about 35,000 customers. When you answer the phone it can be anything from explaining the bill, putting in an order, disconnecting service, taking a payment, trouble shooting for any of the services we sell which includes cable, internet and phone service. If I saw I was unable to help the customer by trouble shooting, then I put in a work order to send a technician out to the customer`s home. You have to be able to handle upset customers and with a pleasant attitude. A lot of them are very mad when they call and you have to be able to handle them and make them happy.

10/2004 - 9/2005 Goody's Family Clothing Tupelo, MS

Head Cashier/Customer Service

I had to make sure the cashiers did the job they were supposed to do. I was also the customer service manager which ranged from returns and refunds to lay-a-way and any customer complaints that may come into the store. I ran the register at the customer service desk. Each morning I counted each register to make sure the correct money was in the drawer. I unlocked each register and put the drawers in to get ready for the day. I counted down the safe and the petty cash for each day. Did daily reports on total of money in safe, credit card sales and daily sales. Prepared and took deposit to bank. If I closed I counted down each register for shortage/overage each night, did reports on daily sales and punched everything into the computer and sent it to home office. Counted safe and petty cash. Got deposit ready to be taked to bank. I also made out the daily lunch and break schedule.

9/2003 - 12/2004 American General Insurance Tupelo, MS

Insurance Sales

Contacted prospective clients to set up a time to go to their home and introduce the different insurance products we have to offer. If they are interested, I had a computer with me so I could take their application, collect the money and give them a receipt for their insurance.

9/1989 - 7/2003 Unity Broadcasting, Inc. Booneville, MS

Administrative Assistant / Office Manager

Duties include answering phone and meeting with walk in customers. I sold programs to preachers and singing groups. So commercials to who ever needed one. Did payroll, A/P, A/R, ordered supplies and equipment for four branches of the corporation in three different states. Prepare taxes on a weekly, monthly & quarterly basis for three states. Prepare monthly P&L Reports for each TV station. Balance nine banking accounts monthly. Prepare paper work for the FCC & FAA when needed. This was a non-profit TV station, so I had to get on the air to help raise money for the station. I sold products on the air and did local announcements when needed. I operated the sound board if someone did not show up to work and also ran cameras when live programs were on. Put together concerts and help emcee them.

Education

5/2001 Northeast MS Community College, Booneville, MS

Quick Books computer accounting. Finished with an A

12/1999 Northeast MS Community College, Booneville, MS

How to build computers. Finished with an A.

5/1995 Northeast MS Community College, Booneville, MS

Microsoft Works. Finished 1st in my class and with an A

5/1977 Burnsville High School, Burnsville, MS

I went to school at Burnsville for 12 years. I was in the Beta Club from

1975-1977 and received an award for best typist of my senior year. I won a silver certificate for speed and accuracy on the 10 key adding machine.

5/1977 Tishomingo Co. Vo-Tech, Tishomingo, MS

I took 2 years of Business & Office Administrations. We were taught how to operate all types of office machines and how to work in an office setting. We created and printed a school news paper each month.

Skills

Excel Microsoft Word Microsoft Works My Money Peachtree Computer Accounting QuickBooks Computer Accounting AS400 WinSap Appointmate

References

Dr. Derrick Blythe

Booneville Chiropractic Clinic 662-***-****

Jewel Owens

Unity Broadcasting, Inc. 662-***-****

David -Bubba- Pounds

Prentiss County Chancery Clerk 662-***-****

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