Customer Service Years Experience

Randi Erker

Email: abox07@r.postjobfree.com

Address:

City: Addison

State: IL

Zip: 60101

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Import Coordinator

Educational Background:

Job History / Details:

Randi J. Erker

422 S. Claradon Avenue Phone: 630-***-****

Addison, IL 60101 E-Mail:

SUMMARY: A dependable, resourceful and customer service oriented professional with over ten years experience with import.

PROFESSIONAL EXPERIENCE:

Air and Ocean Coordinator 1997-Present

Meiko America, INC., Wood Dale, IL

Working for an import company working with some of the top brand names in Japan, responsible for arrangement of shipments and tracking progress of orders, ensuring on time delivery. Dealt with five offices in the United States as well as hubs in Japan and mainland Asia.

* Handled over 100 Air shipments a month in a fast-paced environment.

* Managed a workload of 25 Customers at once, handling shipments as large as containers and as small as packages.

* Responsible for the completion of all import and customs paperwork, including paperwork for Customs and Border Protection, as well as other agencies such as the Food and Drug Administration.

* Coordinated with airlines, shipping companies, and trucking companies to track shipments and provide accurate dates to customers and shippers as to when deliveries will arrive.

* Completed all data entry for accurate invoicing.

* Audited and maintained files for company and regulatory review.

* Took customer complaints about damaged or missing freight, tracking down the cause and assigning responsibility and compensation.

* Provided estimates to customer on the cost of shipment and offered shipping options to best meet their needs.

* Maintained an on-time delivery record of 99%, often following up from home on evenings and weekends to assure things on track.

Home Health Care Provider 1992-1995

Independent Contractor

I tended to the needs of home patients, taking care of their well being and coordinating with their healthcare provider.

TECHNICAL PROFICIENCIES: Experienced with MS Word, Excel and Outlook, as well as TPS and Smart Borders system. Also familiar with WMS logistics management system.

Familiar with customs and import regulations.

EDUCATION: Nursing Assistant's Degree, Truman College, Chicago

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