Customer Service High School

Sheri A. Dovel

Email: ********@*********.***

Address:

City: Bridgewater

State: VA

Zip: 22812

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I respectfully offer integrity along with my experience in Customer Service, including successfully and accurately multi-tasking my positions demands, cash handling and office experience and on-going cross-training. I plan to focus on learning my new employer's desired requirements while holding firm to my established strengths as I look forward to a positive change in hopes of being a benefit to both myself and my employer.

Educational Background:

High School Dipolma from Turner Ashby High School, Bridgewater VA 1/2001 to 5/1992 (General Studies)

Job History / Details:

Career Focus

I respectfully offer integrity along with my experience in Customer Service, including successfully and accurately multi-tasking my positions demands, cash handling and office experience and on-going cross-training. I plan to focus on learning my new employer's desired requirements while holding firm to my established strengths as I look forward to a positive change in hopes of being a benefit to both myself and my employer.

Summary of Skills

Account Management

Computer Literate

Creative Problems Solving

Customer Satisfaction

New Employee Training

Multi-Tasking Management

Product Knowledge

Product Sales Success

Cash flow reports

Account maintenance

Bank reconciliations

Strategic planning

Event management

Employee coaching

Product management

Procedure and process review and development

Social networking design/management

Accomplishments

*Turner Ashby High School 1990-1992

*American High School-Home Schooling Program 1993

*Massanutten Technical Center: GED/Computer/Keyboarding courses-2000

*SunTrust University Bank: Completion Of Teller School 2005

*Center For Financial Training: Principals Of Banking 2009

*Center For Financial Training: Today's Teller 2010

*Quarterly Assigned Testing by BVS Training Center during banking career

Professional Experience

June 2011 to October 2012

NY Flying Pizza Bridgewater, VA

Waitress

Performing customer service under a highly demanding level of multi-tasking. Offered a supportive teamwork mentality to my coworker's individualities as well as creating a pleasurable experience catered to my customer's comforts.

April 2011 to July 2011

Harrisonburg Honda Harrisonburg, VA

Auto Dealership Accounting Office

Balancing of businesses cash drawers, entry of information for new inventory, Commission Sheets for salesmen, receptionist work, working of deals between customers, dealers and banks used to satisfy lien holder requirements.

March 2008 to April 2011

Farmers And Merchants Bank Harrisonburg, VA

Customer Service Representative

Customer Service, Customer transactions, general office skills, accounts research, receiving & processing various types of payments including utility bills, multiple loan types, account maintenance, branch capture scanning, proof work of documents, new employee trainer, assertive in learning all products and benefits available for the bank and customers best interest

March 2006 to March 2008

United Bank(formerly Rockingham Heritage Bank) Bridgewater, VA

Senior Sales Associate

Cash handling for customer transactions as well as vault & fed transactions, supply ordering of branch needs, telephone skills, training/coaching new employees, online & telephone banking support, electronic banking, team player, successful customer service, maintain customer confidentiality,management audits, daily reports, general office duties

July 2005 to December 2005

SunTrust Bank-Coalter St Branch Staunton, VA

Teller

Cash Handling, computer skills, telephone skills, processing bank & community payments, strive to meet sales goals/promotions in busy office, team player.

November 2003 to April 2005

Country Cookin' Family Dining Harrisonburg, VA

Server/Hostess/Server Trainer

Held a successful level of customer service skills while performing and coordinating multiple tasks, waiting tables, training & coaching other employees, hostess, kitchen duties, individualized responsibilities

Professional Affiliations

Sabrina Coakley Bridgewater, Va 540-***-****

Belinda Cubbage Mt Crawford, Va 540-***-****

Savannah Kelley Grottoes, VA 540-***-****

Consideration Appreciation

I sincerely thank you for taking the time to review my resume. I look forward to further contact from you and an opportunity to widen our views of a long term beneficial work relationship. I hope that you have a wonderful day.

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