Customer Service Manager
Resume:
StephanieJ.Ealy
Mesa, AZ. ***04
H: 480-***-****
C: 303-***-****
*********.****@*******.***
Posted: 3/16/2012
Statistical Information:
Pharnacy CertUS-Authorized to work in the US
Preferred:
Full-Time
Salary: 35to50
Will Relocate
Location:
US
Experience: 5 Years
Status: Employee
Available: 04/01/12
Desired Occupation: Human ResourceStephanie Ealy-Griggs
*********.****@*******.***
Objective A high-energy, motivated, peak-performer with a verifiable record of leadership
skills within diverse environments. Seeking a position that will expand and utilize my
current education and skills.
Professional Experience
United States Postal Service2011-currentPSE Clerk
Dock clerk
* Dispatch in/out trucks
Quantum
2010-2010Data Entry Specialist
* Providing excellent customer service, developing expertise, teamwork, and performing
high quality work.
* Support internal and external users of proprietary PrO application.
* Serve as escalation point for all software related system issue.
* Maintain trouble ticket tracking database
* Create and maintain HelpDesk processes / manuals
* Train and demonstrate PrO applications/systems to internal and external users USPS
Platte River Industries2009-2010Administrative Assistant
* Cash Flow for 4 store locations, Ordering supplies, Answering Phones, Scheduling
Meetings, Document Vacation and
Sick time for 75 employees.
* Work with Attorneys, Clients, Guest
* Assist with Payroll and HR duties.
* Handle confidential company accounts and files.
Developmental Pathways1996-2003Health Care Provider
* Administered medication to clients, planned and prepared meals, diets and exercise
programs. Job locator for some patients.
* Monitored health, home cleanliness, finances, work schedules and work duties.
* Accompanied patients and parents to all doctors appointments, interviews, social
workers meetings and the bank.
United General Title Insurance2000-2008Data Entry Specialist
* Conduct importing and exporting of financial and statistical data in database from
disk, email or other remote access,
Verify and clean up other imported data.
* Perform account reconciliations and adjustments.
* Prepared correspondence for both internal and external communications daily.
* Determine reasons for account credits, debits and credits in coordination with field
office and A/R.
* Handled confidential company accounts, filing and sealing accounts.
Platte River Industries1996-2003Project Manager
* Grocery Retail, Managed over 75 employees.
* Staffing, training, payroll preparations, prepare reports and orientations.
* Merchandise ordering over 1 million dollar a day orders, order review.
* Controlling inventory, Ensuring proper store conditions.
* Receiving and stocking merchandise, Assist customers, Support store employees.
* Assembly,
planning, creating and dismantling of all store displays.
Product Proficiency
* N
AS
* O
RACLE
* M
ICROSOFT OFFICE SUITE
* 25,000 KSPM * TYPING 60 WPM
Accomplishments
* Implemented procedures that allowed more efficiency, reduced staff, reduced errors,
improved processing time.
* Improved title processing speed in the department that by five business days.
Education
* George Washington High, Diploma
* Everest College Pharmacy Technician, Certificate 2010
Contact this candidate