Customer Service High School
Resume:
Charles Yongho
Email: *********@********.***
Address: **** *.******** ***.
City: Chicago
State: IL
Zip: 60626
Country: USA
Phone: 989-***-****
Skill Level: Entry
Salary Range: 30
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Charles p. yongho
8128 pritchard pl. Apt. b
new orleans la-70118
*********@********.***
Education: Roosevelt University, Chicago, IL, BA in Accounting and Finance, 2012 Center for Economic Progress, Chicago, IL, Tax Preparation Certificate - 2010 2012 Institute African dInformatique (The African Institute of Computer Sciences), Cameroon, Central Africa, Computer Diploma - 2007 University of Douala, Cameroon, Central Africa, Accounting - 2007
Skills: Strong attention to details and accuracy in input of information Excellent communication skills in English and French Strong interpersonal and customer service skills Skilled in Outlook, Excel, word processing, PowerPoint and basic computer maintenance Mastered and operated Tax wise software and Merlin Teller in a month of training
Work experience:
Bank of America, Teller, Highland Park, IL - 2010 to 2012 22 months in cash management experience with 100% balancing accuracy and cash differences Provided accurate and diligent transaction services to customer Assisted management with day-to-day operations for internal auditing Earned awards for excellent customer service and professionalism
Insurance Auto Auction Inc., Bilingual Customer Service Rep (French), Westchester, IL - 2010 Provided excellent customer assistant to more than 70 clients per day via the phone, fax and emails Handled large customer paperwork and filing Addressed customers concerns with due diligence in a timely, effective and efficient manner
Center for Economic Progress, Tax Preparation Volunteer, Chicago - 2010 2012 Trained in basic tax preparation Prepared and electronically filed taxes for more than 110 low-income families in the Rogers Park community and Uptown neighborhood
Government Bilingual High School, Supervisor of Multimedia Center and Computer Science Teacher, Cameroon, Central Africa - 2007-2009 Taught basic computer knowledge in a Cameroonian high school. Class sizes ranged from 25-113 students Managed a multimedia center for over 1,000 students with very limited resources including power failures, broken equipment and insufficient materials Trained colleagues in basic computer literacy Improved students computer literacy level by over 68% every school year Organized and entered more than 1,000 student records into the school database
Atlanta Retail and Happy Hour Store, Manager, Cameroon, Central Africa - 2004-2006 Responsible for all profits and losses of 2 successful small businesses Maintained detailed financial and inventory records Purchased and organized all store inventory Trained and supervised wait staff Provided excellent customer services
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