Customer Service High School

Robert Held

Email: ********@******.***

Address:

City: Cincinnati

State: OH

Zip: 45219

Country: USA

Phone: 740-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Executive with demonstrated ability to deliver mission-critical results.Personable and professional with a strong customer service orientation and problem solving skills. Hard-working, experienced with 38 years in service industry. Focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Educational Background:

High School Dipolma from University of Cincinnati, Cincinnati OH 1/2001 to 6/1973 (Liberal Arts)

Job History / Details:

Executive Profile

Accomplished Executive with demonstrated ability to deliver mission-critical results.Personable and professional with a strong customer service orientation and problem solving skills.

Hard-working, experienced with 38 years in service industry. Focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Skill Highlights

Customer-oriented

Strong communicator

Excellent time management skills.

Courteous and polite demeanor

Perfect attendance record

Dependable and reliable

Effective team player

Quick learner

Team leadership

Cash handling and management

Highly customer service-oriented

Goal-oriented

Positive and friendly

Cheerful and energetic

Basic administrative knowledge

Flexible

Core Accomplishments

Operations Management:

Managed two transportation companies with fifty five employees.

Handled all functions related to total operation

Staff Development:

Launched well-received program of professional development courses for all transportation staff.

Mentored and coached employees resulting in a Business increase

Development:

Spearheaded development of a rural transit company.

Established and managed on a daily basis.

Developed new marketing strategy which increased customer base Client Service

Developed long-term relationships with customers which increased repeat business.

Maintained a positive travel experience for all patrons

.Sales and Promotion

Planned and executed promotional events to market services to new clients.

Professional Experience

June 1974 to Current

The Delaware Cab Co.,Inc. Delaware, Ohio

President and CEO of a small Taxi Company

Delaware Cab was my family's business .I ran it after my dad got to ill to carry on.At Delaware Cab Company, our goal is to provide you with maximum service at a minimum cost. We have been family owned and operated since 1896, making us one of the nation's oldest, continuously operated taxi cab companies. We are historically committed to ensuring that you travel comfortably and safely. Let our family take care of you and yours, through personal attention to your specific needs on all of your trips. I have just recently closed the majority of the business..I am still operating two vehicle in Cincinnati for Insurance Company Contracts

Education

72 University of Cincinnati Cincinnati, Ohio

Associate of Arts Liberal Arts

Emphasis in English Education

3.2 GPA

I left school when my dad got too ill to carry on his business.

References

References available upon request.

Robert Horrocks

Council for older Adults

Office: 740-***-****

Email: coa.org

(Director Delaware County Council for older adults)

Robert R Morgan

Delaware County Board of Developmental Disabilities

Office: 368-5800 EX 100,

Superintendent

Mike Heifner

Work Net of Union County

Office: 937-***-****

Email:,

(Employment Service director)

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