Customer Service High School

Robert Rahal

Email: ********@**-*******.***

Address:

City: Tacoma

State: WA

Zip: 98465

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in Federal Investigative Services, who needs top-level support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Manistee Catholic Central, Manistee MI 1/2001 to 6/1969 (General studies)

High School Dipolma from Army schooling, Manistee MI 1/2001 to 9/2012

Job History / Details:

Summary

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in Federal Investigative Services, who needs top-level support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Highlights

Administrative support

Travel administration

Knowledgeable in customer service, being a people person.

Personable and approachable

Meets/exceeds goals

Self-starter

Team liaison

Enthusiastic

Effective tutor

Committed to cultivating student leadership

Exceptional verbal communicator

Engaging public speaker

Accomplishments

Customer Service:

95 percentage success rate of completing security clearances for Army cadet/students

make sure all cadets are paid in a timely manner

Operations

Collaborated with US Army Cadet Command Security division to ensure smooth work flow and efficient organization operations for processing of security clearances.

Accountable for all operations of busy office, including all cadet administrative actions; processing of all security clearances for SECRET clearances before cadets can commission,and processing invoices of a half million dollars worth of tuition.

Travel Planning:

Booked heavy domestic and international travel for Reserve Officer Training Corps (ROTC department) for 84 cadet/students for training to Joint Base Lewis McChord.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Experience

March 2003 to Current

Army Reserve Officer Training Corps, Pacific Lutheran University Tacoma, WA

Human Resource Technician

Managed daily office operations and maintenance of office equipment, maintaining accurate records for all personnel in the office and maintained records of newly assigned cadets. Provided efficient customer service to Pacific Lutheran University staff with whom I have to interact. Processed accounts payable i.e. the tuition invoice for a quarter of a million dollars to Cadet Command scholarship pay. Directly supported Professor of Military Science in managing operation work flow and daily administrative workload. Standardized department filing system so staff could easily locate information in any filing center .

Education

1969 Manistee Catholic Central Manistee, Michigan

High School Diploma General studies

Army schooling,

business administration

- Microsoft Office training- Cadet Command Information Management System (CCIMS) Apr 2003, Fort Monroe, Virginia

- Cadet Command Human Resources Sustainment course, Jun 2005 - Fort Monroe, Virginia

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