Customer Service Sales

Desiree Grimes

Email: ********@***********.***

Address:

City: Mint Hill

State: NC

Zip: 28227

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible customer-focused cashier with experience in the Food, Sales/Retail and Education industry.

Educational Background:

High School Dipolma from Charlotte United Christian Academy, Charlotte NC 1/2001 to 6/2010 (General Education- Honors Program)

Job History / Details:

Professional Summary

Solid team player who offers a positive and cooperative attitude. Over three years experience working in diverse retail and customer service environments. Comfortable working and excelling in fast-paced, high pressure situations.

Core Qualifications

Proficient in MS Office

Exceptional customer service

Excellent communication skills

Cash handling/sales expertise

Excellent time management skills

Neat, clean and professional appearance

Multi-line phone usage

Trusted key holder

POS software expert

Typing speed 75 WPM

Hands-on and proactive

Conversant in French

Excellent multi-tasker

Experience

March 2012 to Current

Metrolina Christian Academy Indian Trail, North Carolina

Teacher's Assistant

Communicate with children in a loving way.

Assist Lead Teacher in providing a pleasant, inviting, classroom environment to ensure comfort and security.

Help teacher promote physical, mental and social development by implementing classroom games and outdoor recreational activities.

Maintain classroom by providing a clean, safe, organized environment.

April 2011 to April 2012

Marshalls Matthews, North Carolina

Cashier/Sales Associate

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Returned all routine and general customer calls in a timely manner.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Informed customers about sales and promotions in a friendly and engaging manner, as well as referred unresolved customer grievances to designated departments for further investigation.

Built relationships with customers and the community to promote long-term business growth.

March 2011 to February 2012

Marshalls Matthews, North Carolina

Cashier/Sales Associate

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Returned all routine and general customer calls in a timely manner.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Informed customers about sales and promotions in a friendly and engaging manner, as well as referred unresolved customer grievances to designated departments for further investigation.

Built relationships with customers and the community to promote long-term business growth.

January 2008 to January 2011

Burger King Matthews, North Carolina

Cashier/Team Member

Greeted customers and provided excellent customer service.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Education

2010 Charlotte United Christian Academy Charlotte, North Carolina

High School Diploma General Education- Honors Program

Professional Affiliations

Active Member of CPCC National Math Honor Society

Volunteer Service for: CPCC's Student Government Association, Mint Hill Library, Love INC. Charity Function and Easter Seal.

Contact this candidate