Manager Management

Marcus Manning

Email: *********@********.***

Address: ***** ****** ****

City: Houston

State: TX

Zip: 77002

Country: USA

Phone: 832-***-****

Skill Level: Director

Salary Range: 200

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

MARCUS MANNING

20811 Smokey Sage Katy, TX 77450 281-***-**** (H) / 832-***-**** (C)

**********@*******.***

IT EXECUTIVE WITH AN OUTSTANDING SOLUTIONS DELIVERY RECORD

Board of Directors * Executive Leadership * Information Security Management * Project Management

* Operations Management * Change Management * Emergency Response Management * Mission Critical Production Support * Disaster Recovery * Business Continuity * Strategic Planning * ITIL Implementation * Budgeting * P & L Responsibility * Service Level Agreements * Vendor Partnership * Outsourcing * RFP Process * Network Administration * Application Integration * Mission Critical Application Support * Career Coaching and Development * Consulting

SUMMARY

* Senior leader with over 15 years of experience in the field of Information Technology and Project Management with a proven track record managing complex projects and systems at an enterprise level with an empowering and results-driven approach.

* Motivates teams to deliver quality support, while collaborating with executive management and key stakeholders to formulate strategic guidelines and procedures.

* Excellent interpersonal skills which are required to work interactively with clients and peers in defining project objectives and developing support models.

* Highly successful at building strong teams and creating a results driven work environment.

* Provides career coaching and development, while maintaining employee retention.

ACHIEVEMENT HIGHLIGHTS

* Improved Project Management Office [PMO] and portfolio management functionalities particularly in the areas of network reliability, application integration, proof of concept project management, and secure connectivity; constantly monitors system performance and progress of key projects; selects network, security, telecommunications, storage, database and technology architecture investments; defines benchmarks and milestones; and, serves as integrative subject matter expert for hardware, software, protocols, topology, and strategy implementations.

* Increased employee retention metrics utilizing non-remunerative incentives (mentoring and professional development guidance).

* Improved: uptime metrics, business continuity/disaster recovery [BC/DR] processes, and Service Level Agreement [SLA] & Request for Proposal [RFP] negotiations & oversight.

* Enhanced tactical and strategic planning for all network related activities--negotiated contracts, integrated multiple vendor solutions, researched/evaluated/recommended/installed/resolved performance issues for all network wide services.

* Generated best practices for mission-critical infrastructure covering the full spectrum from application support to help desk set up and operations to issue escalation and resolution.

* Provided leadership for engineering the IT infrastructure and desktop images for the newly constructed $220M Inpatient/Outpatient Pavilion for Women.

* Upgraded key systems including BC/DR and enhanced the overall security posture.

* Partnered with Cisco Systems to provide virtual experience to immobile patients using 802.11n wireless Tandberg unit to provide HD video conferencing sessions.

* CIO 100 Award for technological innovation in general and implementing the Voalte communications platform in particular.

* Within a 7 year period, delivered millions of dollars in annual bottom-line values.

CAREER HISTORY

TEXAS CHILDREN'S HOSPITAL June 2011 - Present

Director, Infrastructure Technology Solutions

Leadership Summary: Senior IT empowerment and infrastructure development executive. Generates and evaluates RFPs on the business side and program manages on the technology side.

Scope: Direct a team of 5 managers (network & telecom, ESS (including server engineering), computer & data center ops, technical services and database administration, and InfoSec (information security)), 1 executive assistant, and over 80 analysts/engineers/technicians reporting through this structure. Administer annual labor and IT systems budgets in the $20M range.

Achievement Highlights

* Key Deliverables--Reduced Enterprise Agreement costs by $700K annually by eliminating unnecessary modules. Rehabilitated a failing BC/DR initiative; reversed liabilities involving a $1.4M investment and delivered a cutting-edge solution. Within first 9 months, reduced the number of Severity 1 incidents by over 50%.

* Special Projects--Partnered with Cisco Systems to provide virtual experience to patients; deployed 802.11n wireless infrastructure and a Tandberg high-definition video capture & transmission system in a live, online HDTV environment.

* Vendor Management--In collaboration with Accudata, completed a security risk assessment and remediation plan that identified significant vulnerabilities. Secured (selected and negotiated) with Deloitte and Touche to implement the HITRUST (Health Information Trust Alliance) framework.

* Organization Development--Executive sponsor for Windows 7 Envisioning, Scoping, Build, Stabilize, Deploy, Support Strategy. Executive Sponsor for Change Management Committee. Chairman, Information Risk and Governance Committee. Chairman, Technology Standards and Practices Committee. Chairman, Disaster Recovery Steering Committee. Member of Change Advisory Board which approves application integration, change management, and service account management. Member of Architecture Review Committee (ARC).

* Operations Management--Achieve 98% uptime throughout the infrastructure enterprise. Develop standardized reporting of operational performance to guide lifecycle decision-making

CONTINENTAL AIRLINES 1999 - 2011

Operations Director, Senior Manager, Project Manager, Senior Analyst

Leadership Summary: Board of Directors. As Operations Director and Senior Manager, architected and directed numerous upgrading initiatives. Served as senior resource for the full range of process and internal audits. Provided day to day operations support for more than 100 critical applications.

Scope: As Operations Director, directed a team of productive senior leaders (4 Senior Application Support Managers). Maintained vigilant control over Application Operations functions and administered annual budgets in the $5M range. Structured operations (including staff assignment) to accommodate multiple hardware and software platforms and associated peripherals.

Achievement Highlights

* Key Deliverables--Supported an award-winning web site which generated $14M daily and 30% of domestic sales. Generated a near-99.99% uptime culture. Reduced the number of Severity 1 incidents by over 30%.

* Cost of Computing Reduction--Member of the selection and negotiation team which achieved over $50M in annual savings through business process outsourcing initiatives.

* Major Projects--SQL Cluster Migrations, Windows 2003 Server Migration, Aspect Upgrade, Airframe Upgrade, EZR Deployment, Curbside Kiosk deployment, Speech Recognition Unit Upgrade, Monterrey, Mexico and Beijing, China Reservations Centers Start up, www.continental.com On-line Check-In, Gate Readers, Gate Information Display Units, Baggage and Mail scanner deployment, eService Kiosk deployment, Remote Reservations, Virtual Agent, Gate Reader deployment, SharePoint Deployment, Microsoft Operations Manager (MOM) deployment.

* Organization Development--Member of Change Advisory Board which approves application integration, change management, and service account management. Member of Architecture Review Committee (ARC).

* Corporate Citizenship--Board of Directors and Treasurer of WE CARE, Continental Management Association

* Operations Management--Achieved 98% uptime for mission-critical proprietary applications and ensured seamless product integration at all levels. Develop standardized reporting of operational performance to guide upgrade decision-making

* Intellectual Capital--Reduced demand on application development resources by designing and implementing a streamlined Application Support model. Stewarded the adoption of ITIL processes (change management, problem management and release management).

DECISION ONE (ExxonMobil) 1996 - 1999

Client Services Manager, Senior Consultant

* Summit Club Award Winner as Top-Performing Manager.

* Awarded 3 year contract extension for excellent service delivery and customer satisfaction.

PROFESSIONAL DEVELOPMENT

EDUCATION: Bachelor of Science, Computer Science, Southwest Texas State University.

ACCREDITATION: ITIL Certified

ADDITIONAL TRAINING: Symposia and seminars from the Quality Assurance Institute and Discover Leadership. Microsoft Windows 2000 Network and Operating System Essentials.

TECHNOLOGIES: W2K8 Server, W2K3 Advanced Server, Network Administration, Microsoft Exchange, Airframe, Infoconnect, Active Directory, TCP/IP, DHCP, WINS/DNS, OSI Model, Group Policy, Remote Installation Services (RIS), SMS, RADWARE, Airframe, SQL 2000, Network Load Balancing, SQL Server Clustering, COM+, Installing and Configuring Windows 2008, Microsoft Networking Essentials, Microsoft Office, Vantive, Digital Workflow, Remedy Call Tracking, TNG, Microsoft Operations Manager (MOM), Citrix, SharePoint, Epic Infrastructure, PeopleSoft Infrastructure, MDM (mobile device management), Server Virtualization.

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