Customer Service Management

Any office position available please contact (Kissimmee/Orlando/St Cloud)

Date: 2012-09-25, 1:45PM EDT

************@*****.***

E-mail: ************@*****.***

Maria Camila Corredor

Work experience

4/19/12- Present Daily Management Inc. Kissimmee, FL

Shuttle Driver

Operate passanger shuttle on a scheduled route from campus to off-campus locations.

Operate bus/van on special trips as scheduled.

Perform daily inspections as required. Fill gas tank as needed.

Promptly report maintance issues.

Assist handicapped passenger numbers and log book as required.

Perform all other duties assigned by the upper management.

Have good customer service skills.

Obtain knowledge of all aspects of Resort information.

Able to lift 50 lbs.

Flexible with job duties. Report to managers when something is broken or needs repair.

Keep a clean and tidy vehicles.

Know how to drive both 5 speed and automatic cars.

Be able to back a car or truck with trailer proficiently and under pressure.

Not prone to motion sickness.

Able to obtain a copy of driving record.

Able to show a current and valid ODL.

Able to follow written and verbal instructions.

Able to self-motivate in work environment

6/18/2009-4/19/2012 Daily Management Inc. Kissimmee, Fl

Check-in Agent / Greeter

My duties as a check-in agent is to help customers over the phone who are calling to get price quotes and reserve rooms or handle guests as walk-ins.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit.

Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Enter all special room requests into computer or manual system and alerts front desk staff of special requests in order to ensure department follow-through and guests satisfaction.

Assist with PBX duties when necessary by answering incoming calls, assisting with outgoing calls and providing assistance and information to telephone inquiries.

Resolve guest complaints within scope of authority; otherwise refer the matter to the management.

Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.

Ensure all card and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

Maintain an inventory of vacancies, reservations and room assignments.

Maintains working knowledge of all resort amenities as well as any special events.

Market and promote various stay upgrades, packages, and amenities.

Know all emergency procedures and the policies of the resort.

Responsible for communicating important information to the appropriate person or position.

Take and encourage guest feedback regarding their stay and services.

Responsible for printing status reports in case of any emergencies or system shut down.

6/05/2008 - 5/25/2009 Ross Stores Inc. Tamarac, Fl

Cashier / Sales Floor Agent

Accurately and efficiently ring on registers and maintain all cash and media at the registers.

Maintain orderly appearance of register area and supplies stocked.

Ensure that every customer is acknowledged and keep a positive attitude to provide a friendly environment.

Communicate customer request to higher management, if it involved an issue I couldn't resolve.

Organize merchandise by category in order for customers to find what they are searching efficiently.

Organizing special promotions, displays and events.

Responsible for marking down merchandise once it has been returned or damaged.

Be able to distinguish the inventories price range, in case of any trickery.

Maintain a healthy environment and along with team mates plan different scenarios to make our customer service of better quality.

4/22/2008 -- 6/1/2008 Car Insurance Telemarketing Sunrise, Fl

Call Representative

Have a deep understanding of the insurance being sold to be able to answer questions quickly so I can proceed to the next customer.

Sell product and place customer orders in the data base.

Process transactions with debit, credit or checks.

Follow-up billing issues and misapplied payments.

Handle complaints about services or products when customers are not satisfied.

Acquired great listening skills and fast type writing to enhance my work in more efficient time.

Education

5/10/2009-Present Valencia Community College Kissimmee, Fl

References

Eliel Rodriguez 407-***-****

Yahaira Rodriguez 407-***-****

Randee Reyes 954-***-****

Languages

I fluently speak two languages. English and Spanish.

Contact this candidate