Manager Customer Service
Resume:
Donna Iacullo
Email: *********@********.***
Address: **** ******* ***** ***
City: Las Vegas
State: NV
Zip: 89120
Country: USA
Phone: 516-***-****
Skill Level: Management
Salary Range: 55
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Donna Donna Iacullo
3227 Painted Hills Ave
Lad Vegas, Nevada 89120
*********@********.***
Summary of Qualifications:
2005- 2012 Pet Smart
Operations Manager (2010-Present) Babylon, NY Work with entire management team to make sure that the store is properly stocked and maintained on a daily basis. Report directly to Store Manager and manage hiring process as well as training and development for associates. Recommend products and services to customers that will meet any and all of their needs. Create and maintain all associate work schedules. Forecast and control the hourly requirements of the entire store (main store as well as grooming) for staff hours to help meet corporate requirements. Uphold all store goals set by corporate management. Handling of all monies including start-ups and daily deposits. Help and assistant with the in-house adoption agency Forgotten Friends.
Hotel Manager (2008-2010) Huntington, NY Promoted from Assistant Hotel Manager held position 2007-2008 Extensive customer service, providing all information in regards to hotel as well as dealing with customer complaints and follow-ups. Review and manage kennel and front desk associates. Produce and create schedule for all associates including managers and supervisors. Involved in the hiring process of all new hotel employees as well as their training. Open and close Hotel when scheduled Have been assigned the role of Acting Manager, while in Assistant Manager role. Duties for this position include items listed below as well as ordering, working with payroll and training of new assistant managers and supervisors.
Presentation Manager (20072007) Primary responsibility is maintaining the overall appearance of the store. Making sure all products are on the floor in a timely manner. Working with the entire management team to make sure associates are properly trained and developed.
Kennel Supervisor (2005 2007) Evaluations of all pets coming into the facility, going over pet care instructions, feeding and medications that may need to be administered. Organized and scheduled pets group or individual play times through the day. Dealt with any emergency that may arise, whether it be a sick or injured pet or and associate.
Other Experience:
2004-Present Running with the Wolves, Inc. Ronkonkoma, NY
Part-time
2003-2005 North Shore Animal League Port Washington, NY
Kennel Associate-Part time
2001 - 2005 North American Airlines Queens, NY
Catering Coordinator
2000-2001 Gate Gourmet Queens, NY
Flight Coordinator
1999-2000 National Airlines Queens, NY
Relief Supervision
*References Furnished Upon Request*
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