Customer Service Quality Control
Resume:
Donald DelVecchio
Email: *********@********.***
Address: One 62nd Place, Unit 404
City: Long Beach
State: CA
Zip: 90803
Country: USA
Phone: 562-***-****
Skill Level: Management
Salary Range: 50
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
Donald B. DelVecchio Resume Continuation
Donald B. DelVecchio
*********@********.***
One 62nd Place, Unit #404, Long Beach, CA 90803
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Accomplished Facility/Warehouse/Distribution Management Professional
with extensive experience in preserving the integrity of the property along with maintaining a 95%+ occupancy rate
Received Outstanding Customer Service Award in 2008. Received Vendor of the Year award in 2005 for outstanding service from Ametek Power Instruments, Inc. Received Presidents Award for Outstanding Sales in 1998 and 2002. Received award for the Most Devoted Supervisor in 1992. Received 9 years of Perfect Attendance Annual Awards consecutively. Received numerous monetary awards for Quality Control suggestions and improvements. Received numerous honors for various Manufacturing/Product improvements during the ISO9001 accreditation process.
Professional Value Offered
Leadership and Management
Staff Training and Development
Process Improvement
Cost Reduction
Budget Control/Forecast
Communication Coordination
Maximum Customer Satisfaction
Problem Solving Analysis
Contract Negotiation
Cross Functional Team Management
Resource and Financial Management Expertise Noted for the ability to develop effective business strategies and account management; skills implementing cost-reduction procedures and customer service guidelines. Interpersonal Corporate Communication - Key player in applying efficient and effective communication channels and in delivering the highest level of quality service to diverse customers. Highly skilled in communicating with people outside the organization, representing the organization to users, the public, and other external sources. Integrity, Persistence, and a Competitive Spirit - Consistently meets deadlines, achieves goals and utilizes measured judgment to deliver results. Commits to learning, willing to seek information, noted for independent work habits, and serves to produce well-defined research, to create superior reports, and to hone communications to a high professional level. Solid Reputation in Maximizing Efficiencies - Delivers forward thinking initiatives that efficiently meet diverse operational needs to drive organizational growth and increase operating performance. Exceptional Motivator and Strategist - Motivates and mentors team members using positive and practical approaches promoting can-do and hands-on work philosophies with employees. Performance Improvement - Asserts that goals assigned are directly aligned with the goals from the organizational plans and further refines goals by learning and doing various tasks and job analysis to identify what competencies (knowledge, skills and abilities) are needed to improve performances to achieve the goals.
Professional Experiences
Distribution and Sales Consultant
Oasis Mediterranean Cuisine - Present Develop and implement sales strategies and guidelines for all Oasis Sales Personnel. Develop distribution strategies and customer contacts. Streamline production inventory to J.I.T. inventory while reducing overall operational costs. Develop and implement quality control programs and procedures to improve customer service. Develop and implement Ramping Up and Pipe Line guidelines and quotas for Sales Staff.
Quality Coordinator/Planner
Fusion Property Management Company
2009 - 2011 Monitored and managed the maintenance department for 23 properties throughout southern California. Submitted weekly reports regarding supply costs, repairs, quality improvements, overtime and safety. Managed and monitored all Vendor repairs, services and the overall quality of their service. Implemented and monitored Preventative Maintenance Programs and Quality Control Procedures.
Property/Facility Manager
Kosmo/Elixir Tonic and Teas
2006 - 2009 Managed all retail, office and warehouse locations and employees (6 locations and 30 employees). Performed employee evaluations, monitored all training programs and submitted weekly reports. Negotiated all leases, Vendor contracts (Supply Vendors and Contractors), insurance costs and projected all maintenance costs/repairs. Implemented Quality Control Procedures to monitor Vendors service and customer satisfaction.
Director of Operations
EJN Maintenance Systems, Inc.
1994 - 2006 Served as the Director of Operations for a full service Regional Commercial Property Management and Supply Delivery Company. Managed professional buildings, banks, office parks, factories, medical facilities, apartment complexes, federal buildings and New York state/county facilities. Managed all day to day operations, from administrative duties to field operation duties. Earned security clearances from Federal/NYS Agencies, Monroe County Probation and HSBC. Managed all contracts, permits, janitorial, project work, landscaping, general maintenance, parking lot maintenance, payroll, budgets and insurance requirements. Raised EJNs Paydex score with Dunn Bradstreet to over 65-EXCELLENT. Built solid reputation with National Customers such as HSBC, Jones Lang LaSalle, Sears and many more. Pioneer in providing a Commercial line of non-toxic, plant-based cleaning solutions for all Customers.
Previous Positions Held
Eastman Kodak Company, Kodak Park Division
Department Supervisor Administered performance appraisals, disciplinary actions, department budgeting/forecasting, production improvements and enforcement of quality control policies.
Department Trainer Developed and implemented all S.O.P.s, job procedures, checklists, knowledge audits and ISO 9001 policies.
Shift Trainer Trained all Shift Operators on the making, dispensing, weighing, assembly, warehousing and completion of chemicals required for production demand.
Professional Development
Automatic Transmission Maintenance
Monroe Community College
Eastman Kodak Management Training Programs
Quality Control Certifications
TECHNICAL SKILLS
Microsoft Office and all related programs such as Excel, PowerPoint, Word and Seibel+
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