Customer Service Sales
Resume:
Guillermo Echevarria
Email: *********@********.***
Address: ***** ******* **.**.****
City: Dallas
State: TX
Zip: 75254
Country: USA
Phone: 214-***-****
Skill Level: Experienced
Salary Range: 46
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
Guillermo Echevarria
14255 Preston Rd. #7301
Dallas, TX 75254
*********@********.***
Personal Banker
* An analytical, results-driven professional with an exceptional eye for detail andan extensive background in fast-paced Customer Service and Sales environments.
* Excellent communication skills: clearly and concisely present information and data designed to educate customers in sound decision-making.
* Superior people skills: build and maintain professional relationships, partnerships, and networks with all management levels and individuals from diverse backgrounds and cultures.
Areas of skill
* Bilingual: English Spanish * New Product Introduction
* Prospecting Networking * Negotiations
* Intuitive Needs Assessment * Problem Solving
* Consultative Sales Presentations
Professional Experience
Dallas Independent School District Dallas, TX 2005 to 2011
Special Education Teacher Inclusion - Moises Molina High School
Special Education Teacher Inclusion - Edward H Cary Middle School
Developed, implemented, presented, and documented learning activities, experiences, curriculum, lesson plans, and instructional materials designed to achieve IEP guidelines and promote the academic and social growth of special needs students. Monitored activities to achieve federal, state, district, and school regulations/policies. Collaborated with students, parents, and staff. Enforced behavioral expectations and administered discipline, including crisis intervention. Compiled, maintained, and filed reports, records, and required documents. Established and maintained community referral network.
American Airlines 1979 to 2005
Cross-trained to perform in various sales and customer service areas.
Airport Operation Agent DFW Airport, TX
Ticket Lift (Gates): Announced arriving and departing flights, issued and retrieved boarding passes, and identified/resolved problems, ensuring on-time departures.
Customs: Communicated with in-transit passengers and those traveling without Visas to explain rules and regulations while ensuring customer service.
Customer Service Representative: Worked closely with customers in person and by phone to identify travel specifications and effectively present/sell services to meet individual needs.
International Domestic Ticketing: Sold flights to meet group and individual needs.
Reservation Sales Agent Dallas, TX San Juan, Puerto Rico
General Sales Desk / Tour Desk / International Desk: Executed strategic sales campaigns for marketing domestic and international flights meeting individual needs
Education Certifications
Inter-American University of Puerto Rico: Bachelor of Arts in Sociology
Tarrant County College Hurst, TX: Pre-Law Credits
National Radio Institute Washington, DC (distance learning): Electronics
George Leonard School of Real Estate Arlington, TX: Realtor Course
Instituto Superior Electronico San Juan, Puerto Rico: Electronics
EC-4 (Early Childhood) Generalist
EC-12 Special Education
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