Administrative Assistant Customer Service
Resume:
Office/Admin Assistant (Huntington Beach)
Date: *012-09-27, 10:52AM PDT
***********@*****.***
Eric Olmos
Huntington Beach, CA 92647 ***********@*****.***
PROFILE Find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process.
Bilingual in English & Spanish
Type 40-45 WPM
Proficient in Word, Excel, Outlook and 10 key
Excellent Administrative and Clerical Skills
Detail Oriented, Goal driven and team player
Proactive, self starter, with the ability to multi task, learn quickly and follow through.
Superior organizational and communication skills.
EMPLOYMENT
09/11-Present Property Preservation Specialist US Best Repairs
Hold position in the Processing Department of US Best Repairs maintaining foreclosed and bank owned properties for our client, Bank of America. Duties include, but not limited to:
Assigned work orders provided by the bank to vendors to inspect board up, rekey, maintain lawns, provide bids and emergency work orders.
Coordinated with Bank of America, US Best Employees and vendors to ensure completion of work in a timely manner to meet bank provided deadlines.
Provide Bank with completion reports, photos, bids etc. once work has been completed
Processed out completed work, provided bank with invoice and paid out vendor for work completed.
Maintained a professional relationship with Bank and vendors via phone and email to ensure work is completed according to bank and state guidelines.
06/11-10/11 Field Service Coordinator White Van Real Estate Services
Worked as a Field Service Coordinator for White Van Real Estate Services, maintaining REO properties owned by Carrington Mortgage. Duties include, but not limited to:
Monitored REO properties in designated areas to generate work orders and distribution
Coordinated with Real Estate Agents, Asset Managers, White Van Employees and vendors to ensure completion of work in a timely manner
Created, set up and distributed work order per Real Estate and Asset managers request
Monitored property inspections, completions, emergency work orders, rekeys, etc., followed up on work orders and met deadlines.
Uploaded photos to Equator, closed files, sent results to agents and invoiced
03/10-06/11 Property Preservation Specialist Bank of America
Held a position in the Property Preservations Department of Bank of America maintaining foreclosed and bank owned properties. Duties include, but not limited to:
Review work orders and contractor bids, quality control for accuracy in submission of work orders, research discrepancies and enter data into CFSC system/AS400 system.
Monitor and maintain all assigned queues within CFSC database and work flows that are associated with assigned state(s), including on time delivery of contractor photos, invoices, orders and bids.
Establish and maintain superior contractor relationship via, phone, fax, and email to follow up, obtain order results and place new orders.
Established a working knowledge of state and local statues in order to remain compliant with guidelines as related to property preservation.
Follow state rules, regulations, guidelines and codes when proceeding with creating new orders.
06/08-09/08 Sales Assistant Flavormine/Yogurt-land
As an Inside Sale Assistant I took charge of selling to new incoming clients, existing clients and all local Corporate and Franchise stores within the Los Angeles and Orange County areas.
Generated and processed sales orders, product requests, and inventory control using Peachtree.
Handled all aspects of order taking and processing
Met with prospect clients to inform on product, taste, shipping and pricing.
Accounts payable and Accounts Receivable.
Assisted with all other general in office and warehouse duties.
03/08-05/08 Branch Manager Assistant Homewell Mortgage
Primary function was to assist my Branch Manager in every aspect as needed.
Assisted and greeted all clients.
Duties included filing, faxing, emailing clients and office staff with policy and procedures, answering phones and provide excellent customer service. Met with prospect clients to inform on product, taste, shipping and pricing.
Processed incoming and outgoing mail, shipped time sensitive documents via UPS and FedEx.
Assisted in obtaining pertinent information from borrowers and performed data entry in Point to enable the processing of loans.
Responsible for composing emails, memos, writing letters to borrowers as well as business partners.
09/06-03/08 Administrative Top Surgeons
Office and Administrative Assistant for Top Surgeons
Greeted and checked in patients for consolation and follow up appointments, scheduled appointments via in person, phone and/or email.
Maintained office files and patient charts
Assisted in all other office duties such as data entry, filing, faxing, email and answering phones
Responsible for making follow up appointments, appointment conformation calls and rescheduling if needed.
Performed same administrative and clerical duties in other L.A. location offices.
05/02-09/06 Administrative Assistant Performance Concrete
Administrative Assistant to immediate Supervisor and maintain heavy work load off other staff members. Assist with internal as well as external office projects. Duties included but not limited to:
Performed multifaceted office support to all office staff and performed excellent administrative support.
Managed clerical functions in a professional manner, including filing, faxing, processing mail, ordering supplies, answering phones and relaying messages in a timely manner.
Coordinated meeting times with employees and managers, travel arrangements correspondence, memos, and letter to office staff and labor workers.
EDUCATION
General Course, Lemoore High School
Communications, Riverside City College
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