Customer Service Years Experience

Pedro ( Pete ) Luna rd

Email: ********@*********.***

Address:

City: Houston

State: TX

Zip: 77075

Country: USA

Phone: 713-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable, hard-working Glazier with over 15 years of experience in Window,Door and store fronts of commercial and residential construction,Reliable worker with strong mechanical aptitude and a willingness to learn,Bilingual Spanish/English Foreman with 6 years experience with a strong work ethic and proven ability to work in teams. Excellent troubleshooting skills.Great attention to detail and organizational skills.

Educational Background:

High School Dipolma from GED, Three Rivers TX 1/2001 to 3/1992 (GENERAL)

Job History / Details:

Summary

Dependable, hard-working Glazier with over 15 years of experience in Window,Door and store fronts of commercial and residential construction,Reliable worker with strong mechanical aptitude and a willingness to learn,Bilingual Spanish/English Foreman with 6 years experience with a strong work ethic and proven ability to work in teams. Excellent troubleshooting skills.Great attention to detail and organizational skills.

Skills

Fast learner

Hand/power tools

Good at following instructions

Dependable independent worker

Proficiency at reading blueprints

OSHA Certified

Job status reports

Supervisory experience

Strong team player

Consistent work history

Customer relationship building

Customer service experience

Blueprint interpretation

Basic math skills

Basic computer skills

Internet research

Lifting up to 100 lbs

Knowledge of manufacturing standards/regulations

Inventory control practices

Manual labor skills

Accomplishments

Product Inspection

Inspected products to ensure highest quality to company standards

Reporting

Responsible for daily reporting on production including how windows installed and store front openings, downtime minutes, and any quality concerns.Supervision

Trained contract workers to perform general Customer Satisfaction

Achieved high customer satisfaction for professional installation Store fronts frameless shower units and repairing commercial doors

Construction demo and install new store fronts for fast food chains

demo hurculite store fronts and installed new store fronts and cladding

Supervision:

Had a four man crew

Had a 3man crewTraining

Responsible for providing vision and guidance to a group of 6 glass installer employees, training them on sufficient project plans and procedures.

Blueprint Reading

Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Experience

May 2012 to September 2012

CLEAR GLASS HOUSTON, TX

GLAZIER

MEASURE CUT STORE FRONT MATERIALS INSTALL STORE FORNTS, INSTALL FRAMELESS SHOWERS, CUT GLASS. ORDER MATERIALS FOR JOBS, LEAD MAN ON REMODELS OF COMMERCIAL JOBS

July 2011 to November 2011

R-N-G GLASS HOUSTON, TX

GLAZIER

CUT FAB STORE FRONTS INSTALL HURCULITE FRONTS REPAIRED COMMERCIAL DOORS SERVICED ANY THING TO DO WITH COMMERCIAL AND RESIDENTIAL WORK

April 2010 to July 2011

BINSWAGNER GLASS HOUSTON, TX

GLAZIER

Led a team of 6 to perform curtain wall store front in a 700 unit condo job.Reviewed project drawings to perform installation activities according to specifications..

Installed, aligned, and balanced new store fronts and shower unitsMaintained compliance with company standards to perform all maintenance activities.Maintained positive relationships with all customers..

Followed standards and procedures to maintain safe work environment.

Notified supervisors of faulty operations and defective materials.

operated boom lift JLG. Work terminated went back to Union Hall

October 2010 to February 2011

FLORIDA GLASS OF TAMPA HOUSTON, TX

GLAZIER

FABBED AND INSTALLED PARKING GARAGE LOUVERS INSTALLED I.G UNITS IN CURTAIN WALL SYSTEM OPERATED BOOM AND SCISSOR LIFTS. Managed work with little supervision.

Kept supervisor informed of job progress and material requirements

Installed, aligned, and balanced new LOUVERS

Ensured proper installations through accurate reading of blueprints.Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.Used hand tools to mount, install, and secure tools.

Responsible for promoting safe and clean working environment.

Planned work and determined appropriate tools and equipment.

Followed company procedures to maintain work environment in a neat and orderly condition. WORK TERMINATED WENT BACK TO HALL

September 2003 to September 2009

CLEAR GLASS HOUSTON, TX

G;AZIER

Developed and executed layout and installation of COMMERCIAL STORE FRONTS and fixtures based on job terms and city regulations.

Provided outstanding customer service.

Accurately read, understood, and carried out written instructions.Attended weekly safety meetings to ensure safety.

Communicated operational issues and changes to supervisor on regular basis.Completed all repairs and maintenance work to company standards.Coordinated and monitored vendor maintenance for large repairs.Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments .

Ensured customer satisfaction by providing highest quality of products by ensuring all store fronts and doors was properly installed and working correctly.

Followed company procedures to maintain work environment in a neat and orderly condition.Performed routine preventive maintenance to ensure that building systems operated efficiently.Managed work with little supervision.

February 1999 to September 2003

SCOTTY'S GLASS INC. HOUSTON, TX

GLAZIER

Managed work with little supervision.Followed standards and procedures to maintain safe work environment.Maintained record accuracy by using work order reporting system.Maintained positive relationships with all customers.Maintained compliance with company standards to perform all maintenance activities.Kept supervisor informed of job progress and material requirementsInstalled, aligned, and balanced new store fronts and frameless showers, prepaired cut sheet for store fronts and installed

July 1996 to January 1999

JACK N BOX MC ALLEN, TX

SECOND ASST

COUNTED MONIES MADE DEPOSITS, OPENED AND CLOSED STORE, TOOK INVENTORIES AND ORDERED INVENTORIES

March 1994 to January 1996

SOUTH PADRE GLASS SOUH PADRE ISLE, TX

INSTALLER

MEASURE AND CUT GLASS INSTALLEED MIRRORS, INSTALLED STORE FRONTS FIXED COMMERCIAL DOORS LOCK CYLINDERS CLOSURES ETC.

March 1991 to April 1994

POLVADO GLASS MC ALLEN, TX

HELPER /INSTALLER

MEASURED AND CUT GLASS, INSTALLED MIRRORS AND SHOWER UNITS, HELPED INSTALL STORE FRONTS

January 1984 to February 1988

RISACA AND SONS MC ALLEN, TX

AUTO GLASS INSTALLER

REMOVED AND INSTALLED WINDSHIELDS AND DOOR GLASS

Education and Training

1992 GED THREE RIVERS, TX

GED

Certificates: BOOM SCISSOR LIFT,FIRST AID AND CPR .OSHA 30, RIGGING

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