Customer Service High School

Kyron Barnett

Email: ********@******.***

Address:

City: Dorchester

State: MA

Zip: 02125

Country: USA

Phone: 617-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My goal is to obtain a career that will enhance my knowledge of how things work while also providing a good future for myself.

Educational Background:

High School Dipolma from Fenway High School, Boston MA 1/2001 to 5/2006 (college prep)

Job History / Details:

Objective

To obtain a job opportunity that will allow me to gain new experience and skills to apply towards a career.

Education

2006 Fenway High School Boston, MA

High School Diploma

Core Strengths

Team player

Outstanding personality

Positive attitude

Determined

Proficient in:

Microsoft word

Excel

Power point

Able to communicate professionally over the phone and face to face with customers.

Accomplishments

High School Diploma

Knowledge of Consumer Collection Laws

Numerous years of Customer Service Experience

Work Experience

January 2011 to September 2012

SHOEBUY.COM Boston, MA

Customer Service Representative, Email correspondence

Placing orders for customers.

Applying discounts to promotions that participate to certain orders * Canceling orders due to delays in shipment or customers request * Updating customers on status of shipment * Tracking orders for customers * Processing tracers for lost items.

Sending return labels to customers to return items.

03/10 to 10/10

BJs Whole Sale Club Quincy, MA

Cashier / Deli Attendant

Operated cash registers; handled cash by accepting money for sales of food.

Cleaned and restocked through out the shift - Checked temperatures on a regular basis, of all required food items during the shift - Kept work areas clean, sanitized and organized; counters, shelves, cooler cases, walls, floors, etc.

Set up and tear down all equipment, meat slicer, hot plate area.

etc.

07/09 to 08/09

Daniel's Law Office Quincy, MA

Collections Representative

Made outbound calls to collect on delinquent accounts - Maintained solution based conversation & offered payment negotiations/settlements - Sent delinquent accounts to litigation's department for further action - Skip traced accounts to find locate customer and update customer account records.

Serviced inbound calls regarding customer account discrepancies.

12/08 to 03/09

Granite Telecommunications Quincy, MA

Credit & Collections Analyst

Sent letters and made follow-up calls to customers to expedite payment.

Communicated effectively with customers to collect past due balances.

Created Excel spread sheets to research and resolve billing inquiries.

Processed adjustments and credits to billing files.

August 2006 to March 2008

Credit Collection Services Westwood, MA

Billing Collector/CSR

Responded to disputes in a timely manner to ensure proper account resolution.

Collected for clients including but not limited to medical, cell phone, cable, gas & electric accounts.

Verified customer information and organizing and scheduling arrangements for payments.

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