Customer Service High School

Joseph Menna

Email: ********@*********.***

Address:

City: Hamden

State: CT

Zip: 06514

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Independent Contractor Courier with more than 6 years of experience planning, developing and implementing courier routes. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively.

Educational Background:

High School Dipolma from Gateway Community College, New Haven CT 1/2001 to 5/2008 (General Studies)

High School Dipolma from Gateway Community College, New Haven CT 1/2001 to 9/2012

High School Dipolma from Southern Connecticut State University, New Haven CT 1/2001 to 9/2012

Job History / Details:

Summary

Independent Contractor Courier with more than 6 years of experience planning, developing and implementing courier routes.

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively.

Highlights

Business development

Great attitude

Delivery experience

Effective communication skills

Attention to detail

Time and resource optimization

Experience

May 2012 to 9/27/2012 12:00:00 AM

Sound Express Courier LLC Hamden, CT

Owner

Perform deliveries throughout the tri-state area. Deliver to residential and commercial locations.Successfully avoid time delivery delays by carefully planning best routes.Drive multi-stop routes.

May 2007 to May 2012

East Shore Courier Madison, CT

Operations Manager

Managed team of 15 route drivers. Route development, pricing, implementation and driving. Assisted customers in person and via telephone.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and addressing concerns.

March 2005 to May 2007

Enterprise Express Branford, CT

Driver

Delivered to residential and commercial locations. Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations. Loaded and unloaded trucks, vans, or automobiles. Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery.

Education

1997 Seymour High School Seymour, CT

High School Diploma

Graduate of Seymour High School, Class of 1997.

2011 Gateway Community College New Haven, CT

Associate of Science General Studies

Legislative Intern for the 2008 Connecticut General Assembly.

3.93 G.P.A. Deans List, Fall 2005 - Spring 2008.

Southern Connecticut State University New Haven, CT

Liberal Studies-History, Political Science, Criminal justice

Deans List, Fall 2008 - Spring 2010.

Affiliations

Board Director 2008-Present

Connecticut Turning to Youth and Families (CTYF)-A statewide non-profit organization established to strengthen Connecticut's prevention, treatment, and recovery support services for youth and families facing drug or alcohol problems.

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