Customer Service Manager

Holly A. Nalbach

Email: ********@******************.***

Address:

City: Lakemore

State: OH

Zip: 44250

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service,, delegating employees, inventory and cash control

Educational Background:

High School Dipolma from Newton Falls High School, Newton Falls OH 1/2001 to 5/1983 (Basic)

Job History / Details:

Career Overview

Award-winning manager, experience, strong, Reliable

Core Strengths

Customer service-oriented

People-oriented

Flexible

Detail-oriented

Dedicated team player

Reliable and dependable

Strong work ethic

Inventory control procedures

Loss prevention comprehension

Verified that all merchandising standards were maintained on a daily basis

Sales experience

Staff training and development

Goal-oriented

Cash handling and management

Accomplishments

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Fulfilled all supervisory duties when Store Manager was on vacation.

Safety award 7 years accident free.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Work Experience

January 2005 to June 2012

Harbor Freight Tools Akron, Ohio

Assistant Manager

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Contacted other store locations to determine merchandise availability.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Demonstrated that customers come first by serving them with a sense of urgency.

Worked as a team member to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Verified that all merchandising standards were maintained on a daily basis.

May 1996 to June 2004

Dollar General Store Akron, Ohio

Store Manager

Supervised a sales force of 12 sales associates. Hired and trained all sales staff for new store location.Increased revenues by 12 percentage within the first year as store Manager.

Built relationships with customers and the community to establish long-term business growth.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Responded to customer questions and requests in a prompt and efficient manner.Verified that all merchandising standards were maintained on a daily basis.

Educational Background

Newton Falls High School Newton Falls, ohio

High School Diploma Basic

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