Customer Service Medical

Melissa Todd

Email: ********@**************.***

Address:

City: Decatur

State: IL

Zip: 62526

Country: USA

Phone: 217-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Richland Community College, Decatur IL 1/2001 to 5/2010 (Medical Office)

Job History / Details:

Professional Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skill Highlights

High customer service standards

Multi-line phone operation proficiency

Strong problem solving ability

Records maintenance

Team player with positive attitude

Medical Terminology

ICD-10 (International Classification of Disease Systems)

Proficient with Microsoft Office Suite

Proficient in customer account software

Exceptional workflow management

Understands insurance benefits

Office management

Flexible

Close attention to detail

Professional Experience

August 2010 to Current

Herald and Review Decatur, IL

Customer Service/Dispatcher

Developed effective relationships with all call center departments through clear communication.

Mastery of customer service management systems and databases.

Addressed customer service inquiries in a timely and accurate fashion.

Defused volatile customer situations calmly and courteously.

Provided accurate and appropriate information in response to customer inquiries.

Effectively managed a high-volume of inbound and outbound customer calls.

Met or exceeded service and quality standards every review period.

June 2006 to April 2008

Startek Decatur, IL

Customer Service Rep

Received multiple reviews acknowledging my level of dedication to excellent customer service.Trained staff on how to improve customer interactions.

Managed high call volume with tact and professionalism.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Referred unresolved customer grievances to designated departments for further investigation.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

July 2005 to June 2006

Kroger, Inc Decatur, IL

Deli Worker

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Maintained a consistent, regular attendance record.

Maintained a positive working relationship with fellow staff and management.

Education and Training

2010 Richland Community College Decatur, IL

Associate of Applied Science Medical Office

Went to college full-time from May 2008-graduation 2010

Phi Theta Kappa Academic Achievement Award

Advanced coursework in Medical Transcription and also Medical Billing and Coding

Graduated with honors

Classes in Medical Terminology, Anatomy, Business Math, Business English

Graduated with an A.A.S. in Medical Office and certificates in Medical Transcription and Medical Billing and Coding

References

Karen Teschner-Team Leader-433-2239

Cindy Berry-620-6101

Madelyn Beck-865-2363

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