Customer Service Manager

Michael C. Peters

Email: ********@************.***

Address:

City: Bargersville

State: IN

Zip: 46106

Country: USA

Phone: 317-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Manager with a track record of managing a wide variety of customer service and product issues quickly and efficiently.

Educational Background:

High School Dipolma from Ferris State University, Big Rapids MI 1/2001 to 5/1989 (Heavy Duty Engine Technology)

Job History / Details:

Executive Summary

Customer Service Manager with a track record of managing a wide variety of customer service and product issues quickly and efficiently.

Core Qualifications

Quality assurance

Process development

Conflict resolution

Conflict resolution techniques

Team management

Customer-focused

Microsoft Outlook, Word and Excel

Creative problem solving

Client account management

Professional Experience

July 2001 to September 2012

International Truck and Engine Chicago, ILL

National Account Manager Fleet Service

7/12/2001 thru 5/2003 Technical Service Manager.

My AOR was Indiana, Kentucky and Missouri I was responsibility for International Dealer service centers within this area. I worked on product issues, Customer and Warranty issues. Dealer product service training.

5/2003 thru 8/2006. National Account Manger to Ideal Lease Corp.

Worked with Ideal Lease Corporate Managing 15000 Fleet units in the U.S. and Canada. I worked with their 800 call in center for brake downs. I managed warranty, policy; dealer training and all customer related pertaining to but not limited to International Truck and Engine product issues.

8/2006 thru 6/2008 Customer Service Manager.

AOR: lower half of Indiana, Kentucky and Southeast corner of Ohio. I was responsibility for International Dealer service centers within this area. I worked on product issues, Customer and Warranty issues. Dealer product service training.

6/2006 thru 2/2008 National Account Manager IC Corporation.

I Managed School Bus Product in the Eastern half of the U.S. My duties were to handle all Products related issues as well as customer related issues.

2/2008 thru 7/2012T International Truck and Engine Commercial Bus Fleet Manager.

As a Fleet Service Manager I was responsible for all Navistar, International Truck and Engine Commercial Bus products built in the United States. My duties ranged from Customer Support to Engineering, Production, and Failure analysis.

Education

1989 Ferris State University Big Raipds, MI

Associate of Science Heavy Duty Engine Technology

Course of study:

Fuel Injection

Turbines / Industrial Engines

Electrical Systems

AC / DC Generators

Controls and Circuits

Welding

Brakes and Suspensions

Heavy Duty Drives

Affiliations

Ferris State University

Truck Maintenance Council (TMC)

National Highway Transportation Council

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