Customer Service Project

Holly Sunderman

Email: *********@********.***

Address: **** ******* ***** ****.

City: Dublin

State: OH

Zip: 43016

Country: USA

Phone: 614-***-****

Skill Level: Assistant

Salary Range: 40

Willing to Relocate

Primary Skills/Experience:

Certified Microsoft Office Professional Spanish Team Management Communication Customer Service

Educational Background:

Bachelors Degree, BBA: Management & Spanish

University of Kentucky, 08/2008 - 05/2012

Lexington, KY

Not Selected,, Not Selected

Job History / Details:

Holly Sunderman - Project Management Candidate

PROFILE

* Self-motivated recent graduate with a double-major in management and Spanish, graduating with the highest honors-summa cum laude and a 3.84 grade point average-from the University of Kentucky.

* Possess extensive project management experience stemming from willingness to step into group leadership roles during academic journey, resulting in high grades and frequent professor commendations.

* Offer strong communication skills with experience writing extensive research papers and delivering high-impact presentations. Designated a Certified Microsoft Office Professional. Fluent in Spanish. AREAS OF STUDY

BUSINESS WRITING

HUMAN RESOURCES

FINANCE & ACCOUNTING

STRATEGIC MANAGEMENT

BUSINESS OPERATIONS ANALYSIS

ECONOMICS & BUSINESS STATISTICS

ORGANIZATIONAL BEHAVIOR ANALYSIS

EDUCATION

University of Kentucky - Lexington, KY

BBA: Management & Spanish - summa cum laude (2012)

Achievements: GPA: 3.84; Dean`s List (7x); Academic Excellence Scholarship

Honors: Phi Sigma Theta National Honor Society; National Society of Collegiate Scholars

Universidad de Antonio de Nebrija - Madrid, Spain

Advanced Spanish Language & Culture Program (Summer 2011)

EXPERIENCE

University of Kentucky - Lexington, KY Management Student (2008-2012)

Led most group projects during four years in college, always stepping into leadership roles based on desire to immerse into the project experience, ensure project milestones were met, and drive the achievement of desired project outcomes.

Organized groups in the accomplishment of projects, managing the entire project lifecycle from initial planning stages to project completion. Wrote extensive papers and delivered presentations on unfamiliar topics, taking the time to conduct thorough research and analysis, acquire subject matter expertise, and produce compelling written and verbal presentations.

* Received commendations and `A` grades from professors for excelling individually and as a group and project leader.

* Motivated project team members to commit time and attention to ensure the achievement of milestones and goals.

Sertek, LLC - Columbus, OH Office Manager (May-June 2011)

Maintained an organized and efficient office environment, providing administrative and accounting support to a restaurant equipment manufacturing company with a portfolio of commercial clients including Wendy`s, Rally`s, and Checkers.

Collaborated with the entire team while managing administrative functions including updating spreadsheets, scheduling meetings and installations, and facilitating customer communications. Utilized QuickBooks to update accounting records, ensuring up-to-date and on-demand information for the owner and the entire sales and management team.

* Supported the office during a high-volume time period surrounding the implementation of a new, large-scale project.

* Applied best practices and SOPs to facilitate the organized and cost-effective completion of time-critical projects.

ADDITIONAL EXPERIENCE

City Barbeque - Cashier / Server (Summer 2010)

Provided customer service support in an extremely fast-paced and high-volume setting. Selected, based on ability to manage tasks with accuracy, to participate in community events such as the Dublin Irish Festival.

* Leveraged Spanish skills to enhance communication throughout front- and back-of-house team.

* Received numerous customer compliments for providing swift and courteous service. Wedgewood Country Club - Server (Summer 2009)

Followed strict processes and procedures while serving country club members and guests in the formal dining room. Learned and addressed customers by their first names, reinforcing club`s customer-centric approach.

* Assisted with special events involving setting up dining room for, and serving, up to 150 guests.

* Collaborated with a 10- to 15-person service team to accomplish goals with maximum efficiency.

VOLUNTEER

St. Brendan Grade School & Parish Volleyball Coach

Coached 7th-grade girls teams to 2 winning seasons. Holy Family Soup Kitchen Server

Distributed necessities to families in need.

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