Customer Service High School

Mary Cardosi

Email: ********@******.***

Address:

City: Englewood

State: FL

Zip: 34224

Country: USA

Phone: 941-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking, highly experienced Food & Beverage Specialist. experienced with POS and computers software. Committed to Safety and Customer Service.

Educational Background:

High School Dipolma from Southern Illinois University, Carbondale IL 1/2001 to 6/1978 (Plant & Soil Science)

High School Dipolma from Joliet Junior College, Carbondale IL 1/2001 to 9/2012

High School Dipolma from Southern Illinois University, Carbondale IL 1/2001 to 9/2012

Job History / Details:

Summary

Hardworking, highly experienced Food & Beverage Specialist. I am experienced with POS and proficient with computer software and also committed to Customer Service and Food Safety.

Highlights

Extensive food/beverage knowledge

Restaurant experience

Large event catering

Supply ordering

Special event catering

Party planning

Ability to build strong customer relationships

Ability to communicate clearly

Ability to drive

Ability to handle fast-paced environment

Ability to perform basic math calculations

Knowledge of standard portion sizes and recipes

Management and leadership experience

Neat and clean in appearance

On time and reliable

Personable and affable

Prior experience with Aloha POS system

Proficient in customer service

Proven leadership skills

Reliable, punctual and committed to customer service

Sandwich preparation experience

Schedule flexibility

Self-starter

Service-oriented

Staff scheduling knowledge

Strong restaurant serving experience

Strong time management skills

Team-oriented

Weekend availability

Well groomed

Willing to work late hours

Experience cleaning equipment

Experience in banquet operations and off-site catering

Opening and closing procedures

Up-selling

Able to complete production records

Able to handle and resolve problems

Able to handle food products frequently

Experience supervising kitchen staff

Experience with catering and events

Experience with handling cash

Experience with scale/printer

Food handling knowledge

Food preparation experience

General knowledge of computer software

High level of cleanly kitchen maintenance

Honest, trustworthy and punctual

Able to keep a clean and sanitary work station

Able to lift up to 50 pounds

Excellent multi-tasker

Pushing heavy trash carts

Proper product storage

Uses proper sanitation practices

Able to work in continuously-standing position for four or more hours

Able to work with hands continuously

Basic knife skills

Consistently complies with polices and procedures

Energetic, friendly and enthusiastic

Excellent guest service skills

Accomplishments

-Active in Student Government during High School and Junior College

-Boy Scouts of America - Day Camp Director

-Leadership Conference during Junior College

-Who's Who Among Students in American Junior Colleges

Experience

January 1983 to December 2007

Bon Vivant Country Club Bourbonnais, IL

Server/Bartender ending with Assistant Manager/Golf Outing Coordinator

Because of the long duration of employment, I've gained invaluable experience in most areas of the restaurant business. I've worked the dining room, golf outings and banquets. I also have a strong background with the back of the house. I've never had the opportunity to run daily receipts but I feel competent enough to handle the flow of paper work.

I started in food service when I was 15 and have always worked the business. During college I was Head Waitress/Weekend Day Manager at a local establishment.

Since my retirement to Florida in 2007 I have only worked a few months at Emeritus - River Oaks. I now need and want to work.

August 1989 to April 1997

Custom Farm Seed Dwight, IL

Seed Analyst/Quality Control

Seasonal/part-time. Single handedly ran the lab, conducted numerous test on seed corn and soybeans and keep accurate records on all crops, seed lots and exports for each variety grown.

I worked closely with plant and warehouse supervisors, office staff and upper management.

Education

1975 Eastridge Kankakee, IL

High School Diploma Office Procedures

1978 Joliet Junior College Joliet, IL

Associate of Science Horticulture

1982 Southern Illinois University Carbondale, IL

Bachelor of Science Plant & Soil Science

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