Customer Service Manager

Dana C Palazzese

Email: ********@***************.***

Address:

City: Garnet Valley

State: PA

Zip: 19060

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Profiles Establish genuine rapport with prospects and clients.Enjoy working with public and diverse populations. I use a combination of patience, determination, and persistence to troubleshoot client issues.

Educational Background:

High School Dipolma from University of Delaware, Newark DE 1/2001 to 5/1989 (International Relations)

High School Dipolma from Main Line Paralegal School, Newark DE 1/2001 to 9/2012

Job History / Details:

Career Overview

Profiles

Establish genuine rapport with prospects and clients.Enjoy working with public and diverse populations. I use a combination of patience, determination, and persistence to troubleshoot client issues.

Core Strengths

Extensive knowledge and use of all Microsoft products.

Experience in training individuals in all aspects of what is expected of an ideal customer service representative.

Good background and knowledge of the financial industry, from basic banking to mutual fund investments.

Ability to work with others towards a common goal.

Hard working, dedicated, and most of all, loyal.

Accomplishments

I was promoted to Assistant Manager within one year of working at Beneficial Savings Bank, without any previous experience in banking.

Achieved one of the highest scores in my group on the Series 6 and 63 exams at The Vanguard Group

Work Experience

9/27/2012 12:00:00 AM

January 1998 to January 2011

Aston Pharmacy and Home Health Care Center Aston, Pa

HOME HEALTH CARE/PHARMACEUTICAL TECHNICIAN

Filled prescriptions, reordered medication, helped customers find products within the store, and worked the register when needed.

I worked on an as needed basis. My primary job was seeing to the care of my grandmother and father, both of who had chronic diseases, which required full time care.

February 1997 to October 1997

INVESTOR COMMUNICATIONS Malvern, Pa

Communication Associate

The Vanguard Group.

Provided clients with mutual fund information.

Processed fund transfers and executed loan transactions.

Assisted clients in their 401(k) investment selections.

Completed Series 6 and 63 requirements, with one of the highest scores in my unit.

January 1994 to January 1996

BRANCH BANKING Broomall, Pa

Assistant Manager

Beneficial Savings Bank.

Developed and trained staff in product knowledge and cross selling techniques.

Supervised weekly motivational meetings to ensure quality customer service.

Assisted manager in all aspects of branch operations including the implementation and promotion of a new sales program.

Promoted to the management program after my first year of working.

January 1993 to January 1994

Beneficial Savings Bank Broomall, Pa

Customer Service Representative

Established new accounts.

Monitored existing customer base.

Resolved customer complaints and promoted new products.

Educational Background

1989 University of Delaware Newark, De

B.A. International Relations

1991 Main Line Paralegal School Wayne, Pennsylvania

Bachelor of Arts Paralegal Studies

I received a Certification in Paralegal Studies.

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