Customer Service Technical Support

James Lepard

Email: ***********@**********.***

Address: **** ********

City: Depew

State: NY

Zip: 14043

Country: USA

Phone: 716-***-****

Skill Level: Support

Salary Range: 35000 +

Primary Skills/Experience:

desktop, support, support specialist, Windows XP, Windows 7,Windows XP Embedded, HP, Dell, IBM, Lexmark, POS, Point of Sales, hand held scanners, Verifone Card Readers, Avaya Phone Systems, MAC OS X, UNIX, Computers, Laptops and printers. Networking Systems, Desktop Support Specialist, Technical Service Representative, Field Tech, Technical Support, Technical Support Specialist, deployments, rollouts, refreshes, lenovo work stations, UNIX, routers, switches.

Educational Background:

The Career Learning Zone

Computer and Network Support

Completed a comprehensive Technology Course researching and implementing Computer and Networking Software and Hardware applications.

Job History / Details:

Apex Systems 2011-2012

Desktop Support Specialist

Performed Work in an office environment setting up new Dell computers, migration of files from the old computers to the new computers using command prompts and Symantec Ghost. Configuring and setting up the new network equipment. Doing a inventory of the old equipment.

CES 2010-2011

Technical Service Representative

Troubleshooting and repairing photo equipment, Fujifilm Kiosks, Wet Labs, Dry Labs and computers located in major department stores within a 200 mile radius around Buffalo, NY. Reimaging kiosks and PC s using Symantec Ghost. Repair computer equipment when needed while providing excellent customer service and support.

Compucom 2009-2010

Field Tech

Worked as Field Technician setting up new Dell PC s and migrated the files from the old PC s to the new PC using command prompts. Configuring and setting up the new network equipment. Doing a inventory of the old equipment.

Modis Solutions 2007 - 2009, 2011

Field Tech

Performed work as a Field Technician transferring the data from the Eckerd Store platform to the Rite-Aid platform. Setting up the servers using UNIX commands building and imaging software onto POS Systems and Lenovo work stations. Maintaining and troubleshooting POS equipment. Also programming, maintaining, troubleshooting and repairing Dell Computer Systems. Printer deployment

Time Warner Cable 2005-2007

Technical Support Specialist - National Help Desk

Fielded Customers call effectively and efficiently troubleshooting internet related calls including internet and email service on all Windows and Apple based operating systems as well as email providers such as Outlook and Mac Mail. Investigating, repairing and/or modifying network problems.

Contact this candidate