Customer Service Manager

Jeff Whitsett

Email: *********@********.***

Address: *** ***** **

City: Mount Airy

State: NC

Zip: 27030

Country: USA

Phone: 336-***-****

Skill Level: Director

Salary Range: 50

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Executive Profile

Managing people, projects and processes I am able to lend vision to goals being set and to creatively develop the proper strategies and methods needed to achieve or surpass them, on time and on or under budget. With extensive demonstrated experience creating and implementing integrated marketing campaigns I am goal oriented, focusing on exceeding targets through strong cohesive teambuilding. Utilizing highly developed interpersonal skills gives me the ability to successfully interface with a diverse public, as well as associates. One of my greatest strengths is my ability to motivate individuals to work towards a unified goal using the people, processes and tools at my disposal.

Areas of Expertise

Budgetary creation, management, and oversight

Community relationship building and maintenance

Creating efficiencies for lower costs & greater profitability

Employee recruitment, development and retention

Program design and implementation

Project Management

Professional Experience

J.W. Pepper & Son, Inc. 1991 - 2012

Vice President, Regional Manager 2008 - 2012

Successfully led a team of diverse individuals responsible for sales of educational and sacred print music in NC, SC and TN. Oversaw a total sales increase of 200% while managing through a 50% reduction in staff. Created, organized and planned live marketing events as well as exhibits at regional and national conferences and conventions. Supervised staff responsible for all branch operations with on-site retail sales/service and local customer support center. Maintained the highest level of customer satisfaction.

J.W. Pepper & Son, Inc.

Vice President, Branch Manager 2000 - 2008

Oversaw all aspects of retail/customer service branch marketing and distributing educational and sacred print music. Shipped music directly to customers while maintaining retail operations and local customer support center. Consistently in organizations top 1/3 in % of sales increases.

J.W. Pepper & Son, Inc.

Operations Manager 1995 - 2000

Responsible for all operations and functions of retail/customer service branch selling and distributing educational and sacred print music. Supervised a staff of 9 who shipped music directly to customers while maintaining retail operations and local customer support center.

J.W. Pepper & Son, Inc.

Customer Service 1991 - 1995

Provided direct one on one customer service in person, on the phone and over the internet. Provided order entry, customer research, A/R support, problem resolution and order fulfillment. Prepared orders for shipment and received incoming stock for retail/customer service/local customer support center.

Education

Bachelor of Music - New England Conservatory of Music.

Certifications

Certificate - Social Media Marketing - Forsyth Technical Community College.

Certificates - Fred Pryor Management Seminars (6 years, various subjects).

North Carolina Teaching Certification - University of North Carolina at Greensboro.

Technical Certificate - The Recording Workshop.

Leadership Experience

Executive Board - Piedmont Wind Symphony 1992 - Present

Associate Conductor - Piedmont Wind Symphony 1992 - Present

Board of Directors - Salem Band 1990 - Present

Director Emeritus - Salem Band 2011 - Present

Director - Salem Band 1992 - 2011

Board of Directors - Carolina Music Ways 2000 - 2005

Director of Moravian Bands - Winston-Salem 2006 - Present

Asst Director of Moravian Bands - Winston-Salem 1991 - 2006

Executive Planning Board - Moravian Music Festival 2009

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